Job Information
MILLCREEK CITY Recreation Manager Climbing Wall in MILLCREEK, Utah
Opens: Wednesday, April 8, 2026
Closes: Saturday, April 25, 2026
Status: Regular Part-time, Non-Exempt, Benefited
Up to 27 hours a week
Hiring Range: $26.00---$28.00
Under the direction of the Senior Recreation Manager, the Recreation Manager oversees the daily operations of the Adventure Hub including the skating loop, climbing wall, and other Millcreek Common retail recreation services. This position is responsible for supervising Adventure Hub staff, contractor personnel, and City volunteers; developing and facilitating programming related to climbing wall safety and techniques; and providing high-level customer service to guests.
POSITION(S) SUPERVISED
Recreation Team Member(s)
Recreation Shift Lead(s)
Recreation Sport Lead(s)
Contractors
Volunteers
ESSENTIAL JOB FUNCTIONS
1. Assist with the management and support of daily operations at the Adventure Hub and Millcreek Common recreational programs.
2. Coordinate and support seasonal sports conversions/changeovers and facility setups for programs and events.
3. Maintain the Adventure Hub facility's inventory of equipment, consumable items, etc.
4. Assist in the purchase, maintenance, and service of recreational sports equipment as needed.
5. Support the Facilities Department with day-to-day maintenance of the Adventure Hub and surrounding plaza areas, ensuring facilities are clean, safe, and fully operational.
6. Monitor and support passive entertainment and amenities (e.g., WiFi, firepits, ambient music, outdoor furniture) to enhance guest experience.
7. Supervise and train Recreation Shift Leads and Team Members, including scheduling, training, onboarding, and performance coaching.
8. Monitor proper cash handling and program operational procedures.
9. Ensure staff adherence to safety protocols, first aid practices, and facility security standards.
10. Assist in developing and implementing departmental policies and procedures for recreational programs.
11. Serve as a point of contact for guests, responding to customer inquiries and resolving routine operational or service issues.
12. Assist in coordinating private rentals and special programming at the Adventure Hub and surrounding plaza with the Events Team.
13. Assist in coordinating with the Communications Department to support program promotions, signage, and monitoring of online feedback.
14. Assist with oversight of contractor-provided services to ensure satisfactory performance.
15. Maintain departmental operational software and assist with financial and program reporting as needed.
16. Oversee the maintenance and upkeep of the climbing wall, including but not limited to, wall panel replacement, t-bolt replacement/rethreading, speed wall equipment upkeep, route setting, servicing belay devices, etc.).
17. Inspect and upkeep climbing gear and equipment used for daily operation as specified by the manufacturer (ropes, harnesses, shoes, belay devices, etc.).
18. Mastery over all climbing wall equipment (harnesses, belay devices, shoes, etc.) and ability to perform, teach, and ensure safe recreation on the climbing wall. Develop and facilitate engaging programs that promote climbing at Millcreek Common.
19. Support in the facilitation of the Millcreek Common Summer Day Camp program.
20. Support in the development of the annual Recreation budget.
21. Perform other duties as assigned.
MINIMUM QUALIFICATIONS
1. Education and Experience:
a. At least t hree (3) years' experience in a climbing gym, guide role or similar climbing centered business.
b. Two (2) years of experience route setting and route development.
c. At least 1-3 years of supervisory or leadership experience in the field of recreation management.
d. At least 1 year of budgeting and cash handling experience.
e. At least 1 year of experience working with customers and resolving issues.
f. A least 3-5 years of experience performing lead belaying and top rope belaying.
2. Special Qualifications:
a. Valid Utah Class D Driver's License required.
b. First Aid and CPR certification required.
c. OSHA "Working at Heights" certification or ability to obtain certificate within six (6) months of hire required.
d. Climbing Wall Association "CWI Level 3 Certification" or ability to obtain certification within six (6) months of hire.
e. Have or the ability to obtain OSHA 10-Hour Safety Training for General Industry within one (1) year of hire preferred.
3. Knowledge, Skills, and Abilities:
a. Outstanding customer service skills and problem-solving abilities.
b. Ability to multitask, exercise initiative and independent judgment, and adapt to stressful and unexpected situations.
c. Ability to establish and maintain effective working relationships with the public, city staff, department heads, elected officials, contractors, volunteers, and stakeholders.
d. Knowledge and experience with Microsoft products and general office equipment.
e. Ability to communicate professionally and effectively, both verbally and in writing (i.e. by phone, email, text, and in-person).
f. Ability to enforce established processes and policies.
g. Ability to lead, manage, engage, and motivate staff.
h. Willingness to delegate and share workload with coworkers.
i. Ability and willingness to train and transfer knowledge to coworkers, subordinates, volunteers, and contractors.
j. Ability to lead and operate self-sufficiently, without the support or supervision of senior staff, outside City business hours.
k. Knowledge, experience, and the ability to climb, lead belay and top rope belay.
l. Ability to establish professional relationships with climbing related vendors and organizations in the area (USA Climbing, Petzl, Black Diamond, Headrush Technologies, Vertical Solutions/Proxy/The Front, etc.).
m. Extensive knowledge of climbing equipment including ropes (static/dynamic) knots, hitches, belaying with a varied range of devices and Petzl Work at Heights Equipment.
n. Mastery over climbing wall safety equipment such as the Petzl Jag, ASAP, ID, RIG, Ascender and Pully and Haul systems.
o. Ice climbing and/or dry tooling experience preferred.
WORKING CONDITIONS
1. Environment: Work is performed in a mixed indoor/outdoor environment. The employee should be able to lift at least 50 lb. and handle or move more weight with the assistance of appropriate equipment. The nature of community recreation and events requires the employee to work outside of traditional business hours and workweek.
2. Physical: Primary functions require sufficient physical ability and mobility to work in transitional settings between sitting at a workstation, moving from indoors to outdoors, and stooping, bending, kneeling, crouching, reaching, and twisting while performing tasks; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of personal computer equipment; to operate material handling equipment; to operate utility vehicles including but not limited to City vehicles and the Zamboni (ice re-surfacing vehicle); to verbally communicate to exchange information; and to complete tasks that may require wearing a climbing harness and climbing shoes.
3. Vision: See in the normal visual range with or without correction
4. Hearing: Hear in the normal audio range with or without correction.
5. Attendance/Work Schedule: The Adventure Hub is the employee's headquarters and primary location for work. Due to the nature of this position, the employee must be available to work afternoon/evening shifts, weekdays, weekends, and some holidays. Employee is expected to report to and maintain contact with the Senior Recreation Manager during shifts that overlap normal business hours, and