Job Information
Zions Bancorporation Salesforce Program Manager - Midvale in Midvale, Utah
Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.
With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.
We are looking for a Salesforce Program Manager who brings positive energy, strong communication skills, deep Salesforce expertise, and solid banking or financial services knowledge to support our growing product organization. In this role, you’ll deliver product training, support key user groups, and ensure teams feel confident and empowered when using Salesforce functionality.
Key Responsibilities
Manage and resolve tickets related to:
Functionality training (Tier 2)
Reporting training and guidance
Campaign creation support and training
Deliver demos and training sessions for new and existing functionality
Highlight where users can attain self-help materials
Create, refine, and maintain training materials, documentation, and user guides
Facilitate Q&A sessions and support users in understanding requirements and next steps
Collaborate with Learning & Development for larger or enterprise-wide training needs (e.g., iAchieve)
Build strong relationships across teams to drive adoption and product knowledge
Escalate process or system concerns
Help identify proper leadership channels for submitting enhancement ideas
Collaborate and advise on how to leverage Salesforce for strategic initiatives
Participate in agile working groups to stay informed on upcoming changes to support materials and training needs
Required Qualifications
2+ years of hands-on Salesforce experience
4+ years of directly related experience
Experience within Banking industry
Experience delivering product training, demos, or enablement sessions to internal teams or customers.
Strong understanding of reporting, campaign setup, and user workflows within Salesforce.
Excellent communication and relationship-building skills.
Ability to translate high-level requirements into clear training or support actions.
Experience creating training materials such as documentation, slides, or walkthrough guides.
Strong problem-solving skills with the ability to manage and resolve Tier 2 product or training-related tickets.
Positive, energetic, and engaging presentation style.
Preferred Qualifications
Experience working in a product, operations, enablement, or banking environment.
Ability to simplify complex functionality into user-friendly explanations.
Comfort facilitating discussions, managing Q&A, and engaging diverse audiences.
Why You’ll Love This Role
You’ll play a key role in empowering teams, improving product adoption, and helping users understand the tools and processes that support our business. If you enjoy helping others succeed and bring upbeat, positive energy, we’d love to connect.
Benefits:
Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
Paid Training, Paid Time Off (PTO) and 12 Paid Federal Holidays
401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees
Employee Ambassador preferred banking products
Req ID: 069903
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.
Click here to view applicable Federal, State and/or local employment law posters.