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Food and Beverage Supervisor Midland, MI {#position-info-title}

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The Restaurant Supervisor will oversee the front of the house restaurant service staff and all training. The Supervisor must have previous food service and bar experience and possess outstanding leadership and guest service skills. The Supervisor is responsible for maintaining high standards of guest services, safety, and cleanliness, and have the ability to work flexible hours, weekends, holidays and late nights. The Supervisor is to ensure that each and every guest has a positive dining experience from start to finish and that all expectations are exceeded, and resolve any issues that may arise. S/he will be responsible for exemplifying the hotel Culture and the following:

Qualifications:

• Prior experience as a Food and Beverage Supervisor
• Prior guest relations training.
• Knowledge of proper food handling.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Strong written / verbal communication skills.
• Positive, upbeat attitude / personality.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros) / Reservations software (Open Table)
• Must have some familiarity of basic cooking skills

Physical Demands:

• Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
• Ability to lift, bend, stoop, push or pull. Requires carrying trays of food and bus trays of dishes up to 50 lbs.
• Ability to push or pull a vacuum or wheeled cart weighing up to 50 lbs.

Principal Responsibilities:

Oversee a team of employees including hiring, development, scheduling and training

Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish

Properly handle daily cash deposits

Open or close the restaurant, securing cash, liquor, and entry points

Create a service first work environment

Assist kitchen with prep work or plating if necessary, ensuring that every dish that leaves the kitchen is of the highest quality

Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned

Assign service related tasks to servers

Properly check out servers and bartenders at the end of their shift

Bus tables and assist with processing dirty dishes if necessary

Ensure dining tables are properly prepared for service

Communicate to staff all current menu choices, specials and menu deviations, or if the kitchen staff is running out of any items