Job Information
Maximus Customer Service Representative II - Middletown, NY in Middletown, New York
Essential Duties and Responsibilities:
Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
Deliver individual and group outreach presentations to recipients and community members.
Educate recipients about program offerings and enrollment options.
Introduce managed care choices to recipients and aid in navigating health care and dental plans.
Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
Input data directly into specified internal automated systems following project policies.
Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
Support fellow team members in managing and completing daily tasks.
'- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
Assist Call Center Operations and other departments as determined by project management to meet business needs
Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
Conduct shadowing / training activities with new hires
Works in assigned special projects
Maintain Certified Application Counselor CAC active certification
Conduct Certified Application Counselor (CAC) tasks in select counties
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
Perform other duties as assigned by Management
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$18
Maximum Salary
$20.5