Job Information
FISKARS BRANDS INC IT Manager End User Experience in MIDDLETON, Wisconsin
JOB REQUIREMENTS: At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! We are looking for an IT Manager, End User Experience to join our team! In this role, you will be responsible forshaping and improving the overall enduser IT experience by serving as the connection point between IT teams, business stakeholders, and employees. You leads clear and consistent IT communications, ensuring users understand changes, incidents, and new initiatives while minimizing disruption. You also own Knowledge Management within the ITSM platform,maintaininga highquality, userfocused knowledge base, driving a culture of knowledge sharingacross IT. Through continuous improvement, collaboration, and usercentric practices, the role strengthens trust in the IT services and supports smoother adoption of technology across the entire Fiskars Group. Key responsibilities Own and develop the IT communications framework, principles, and guidelines Plan and execute communications related to IT services, incidents, changes, and projects Ensuretimely, clear, andaudienceappropriate communicationduring major incidents and service disruptions Support change management by enabling effective communication for IT changes andnew solutions Coordinate IT communication across multiple channels (e.g. intranet, email, Teams, service portals) Translate complex IT and cyber security topics into clear, userfriendly messages Collaborate with internal stakeholders such as Corporate Communications and HR to align messaging and tone Measure and continuously improve the effectiveness of IT communications Manage the Knowledge Management process within the ITSM platform, ensuring content isaccurate, current, and easy to consume. Develop andmaintainhighquality knowledge articles and standards that support selfservice and improve resolution rates. Partner with IT support teams toidentifyrecurring issues and convert them into actionable knowledge content. Promoteaknowledgesharing culture and drive adoption of Knowledge Management best practices across IT. Qualifications Relevant university degree in communications, IT, business, or equivalent professional experience 5+ years of experience in IT communications, change communications, or related roles Strong understanding of IT operations, ITSM, and service delivery concepts Experience communicating during incidents, service changes, or transformations Ability to simplify complex technical topics for nontechnical audiences Experience working in a global, multicultural environment Fluent English skills, other languages are an asset Apply now! Excited about this opportunity? So are we! We are reviewing... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DCDFB48476A144EB