Job Information
Robert Half Customer Service Representative in Middleton, Massachusetts
Description We are looking for a dedicated Customer Service Representative to join our team in Middleton, Massachusetts. In this onsite role, you will serve as a vital link between our customers and various internal departments, ensuring smooth communication and efficient service. This is a Contract to permanent position, offering an excellent opportunity for growth within a manufacturing environment.
Responsibilities:
• Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Build and sustain positive relationships with customers, ensuring their satisfaction and loyalty.
• Manage requests for quotes (RFQs), process purchase orders, and handle change orders with accuracy.
• Maintain organized and up-to-date electronic and physical sales order files.
• Collaborate with sales, production, logistics, and finance teams to ensure seamless operations.
• Perform detailed data entry tasks to support order processing and record management.
• Monitor and follow up on customer orders to ensure timely delivery and address any concerns.
• Utilize Microsoft Office tools, particularly Excel, to manage and analyze data effectively.
• Stay attentive to detail in all aspects of the role to ensure accuracy and reliability.
• Adhere to company policies and procedures while maintaining a high standard of conduct. Requirements • Proven experience in customer service, preferably within a call center or manufacturing environment.
• Strong data entry skills with a high level of accuracy.
• Proficiency in Microsoft Office Suite, especially Excel.
• Familiarity with purchase orders and basic understanding of manufacturing processes is a plus.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Must be eligible to work in the U.S. for this role.
• All candidates required to undergo a pre-employment assessment (marijuana excluded). TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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