Job Information
Robert Half Call Center Representative in Middle River, Maryland
Description
Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment.
Key Responsibilities:
Answer 60–100+ calls per day; verify identity and resolve issues/escalations.
Document calls, case notes, and resolutions accurately.
Process payments, updates, and service requests.
Meet KPIs (AHT, QA, adherence, first-call resolution).
Requirements
Requirements:
1+ year in a call center or high-volume customer support.
Strong typing (35+ WPM), data entry accuracy, and call handling etiquette.
Reliable attendance; ability to work scheduled shifts.
Preferred Software/Tools Experience:
CRM & Ticketing: Salesforce Service Cloud or Zendesk
Telephony/ACD: Five9, RingCentral, NICE/inContact, Avaya
Productivity: Microsoft Teams, Outlook, Excel/Word
Knowledgebase: Confluence, SharePoint
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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