OneMain Financial Jobs

Job Title: Technical Support Service RepresentativeJob Location: Miamisburg, OH Salary: Up to $80k depending on experience. Job Summary:

• Come join our team! We currently have a Permanent (Direct Hire) opportunity in Miamisburg, OH for a Technical Support Service Representative to provide in-house and onsite technical support, preventative maintenance, field repair, and commissioning of a variety of voltage control and power quality equipment.Must have a good understanding of power quality equipment.

Job Description:

• Responsible for providing in-house and onsite technical support, preventative maintenance, field repair, and commissioning of a variety of voltage control and power quality equipment.
• Also responsible for verifying scheduling of service calls with customers and meeting pre-scheduled preventative maintenance agreements.
• Includes but not limited to troubleshooting, testing, repairing, and maintaining a variety of electrical and mechanical equipment.
• Provides pre-sales and post sales technical support to the sales team.
• Responsible for final testing and inspection prior to shipping as required when not dispatched in the field.
• Evaluate and perform corrective maintenance utilizing in-depth troubleshooting of a wide variety of equipment at customer sites.
• Perform start up services on all products such as voltage regulator and UPS (Uninterruptible Power Supply) products at customer sites.
• Provide technical assistance over the telephone as required.
• Provide written reports for all repair activities including time sheets and expense reports to support the timely invoicing of customers.
• Provide feedback to management for the purpose of improving customer satisfaction.
• Provide input for the development of Field Service and Tech Support Policies and Procedures.
• Function as technical interface for customers and channel partners.
• Quote services and/or parts required by the customer.
• Schedule service calls for Technicians, Authorized Service Providers (ASPs), or themselves.
• Primary Service Representative for top tier Service customers. (Philips Medical and Current/Dualite).
• Assist others in the Service department as needed.
• Other duties that may be assigned by the Service Manager.

Required:

• This position requires domestic and occasional international travel.
• Must be a US nationalized citizen and be willing and able to obtain or have a current US Passport.
• Must have a valid driver's license.
• Will use own vehicle.
• Must have a good understanding of power quality equipment.
• Must have a working knowledge of electrical and electronic principles.
• Ability to read and interpret schematics, diagrams, specifications, and operation manuals.
• Experience with computer applications (ERP systems, MS Word, Excel, PowerPoint).
• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, reach, lift loads up to 50 lbs. and use hand tools.
• Periodically sits at a desk or workstation in front of a computer screen and use hands and fingers to operate a computer keyboard and/or mouse.
• The work environment is a combination of field activities, factory, and general office workspaces.

Education:

Minimum, 2-year technical degree in electronic or electrical engineering technology and one year of related experience, or equivalent combi