Job Information
Ricoh Americas Corporation Multi Site Customer Service Coordinator in Miami, Florida
This position $1000 sign on bonus for new Ricoh members!
The Multi Site Customer Services Coordinator is a highly visible, customer-facing role responsible for traveling between multiple client sites throughout Miami to deliver exceptional office and hospitality services. This position supports a variety of on-site customer needs, including digital printing, digital mailroom services, reception coverage, hospitality support, and conference room/AV setup. The ideal candidate is professional, adaptable, service-oriented, and an excellent communicator.
Key Responsibilities:
Travel between assigned client locations in Miami using a personal vehicle.
Deliver high-quality customer service while interacting with clients, visitors, and internal stakeholders.
Provide Office Services support, including digital printing, scanning, copying, and document finishing.
Assist with Digital Mailroom services such as mail distribution, package handling, and basic shipping coordination.
Support hospitality services, including conference room setup, catering coordination, and maintaining professional common areas.
Set up, test, and support AV and conference room technology (video conferencing, displays, laptops, microphones, etc.).
Serve as reception backup when needed, including greeting visitors, managing guest sign-in, and answering phones.
Troubleshoot basic service or equipment issues and escalate concerns as appropriate.
Maintain a professional appearance and strong service mindset while working across multiple client environments.
Communicate effectively through clear verbal interactions and accurate written documentation.
Required Qualifications:
Excellent verbal and written communication skills.
Strong customer-facing customer service experience (corporate, hospitality, office services, or similar environments preferred).
Professional demeanor with the ability to interact confidently with a diverse client base.
Strong organizational skills and attention to detail.
Ability to multitask and adapt in a fast-paced, service-driven environment.
Comfortable working independently across multiple locations.
Valid driver’s license and reliable personal vehicle required.
Ability to lift up to 50 lbs and perform light physical tasks related to office services.
Preferred Qualifications:
Experience in office services, print services, mailroom, hospitality, facilities support, or reception.
Familiarity with AV and conference room setups.
Previous field-based or multi-site role experience.
Strong problem-solving skills and proactive service approach.
Travel & Compensation Details:
This role supports multiple Miami sites on a rotating schedule and requires use of a personal vehicle. Mileage reimbursement is provided in accordance with company policy.
The role provides a fixed monthly vehicle allowance, along with mileage reimbursement for all required travel.
Our Benefits Package Offers:
Medical, dental, and vision insurance.
401(k) with retirement planning support.
Generous paid time off and holidays.
Tuition reimbursement for continued education.
Opportunities for professional growth and career advancement.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.