Job Information
Qnity Customer Service Assistant in Mexico, Mexico
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
As a Customer Service Assistant, you will help our Customer Service Representatives achieve business objectives and deliver a positive customer experience.
As a Customer Service Assistant, you will develop comprehensive knowledge of the order-to-cash system and key business policies and procedures. Experience with order entry, pricing, documentation, and invoicing is highly valued. You will collaborate with various teams—including customer service reps, logistics, regional contacts, and other supporting functions—to perform diverse functions. Additionally, you will support the broader needs of the Americas and EMEA organization by managing complaints, utilizing different tracking systems, updating customer portals, generating reports, and processing credits, debits, returns, and sample requests.
Primary Responsibilities
Execute multiple SAP transactions, such as the ones related to consignment processes, returns, credits/debits, quality notifications, outputs, and invoices.
Upload documents to customer portals, DocuLinks, and other platforms.
Collaborate with support areas, including credit, MDG, and logistics.
Create daily and weekly customer and business reports, such as open order reports.
Communicate fluently in English to ensure effective interaction with North America teams.
Provide timely responses to control and audit requests, including month-end order-to-cash processes.
Competencies
Attention to detail.
Teamwork and Collaboration.
Communicating with Impact : Professional verbal, written, and phone communication skills for engaging with stakeholders both internally and externally.
Minimum Skills Required
Bachelor’s degree
Language proficiency: Fluent or very good in both English and Spanish.
Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word required.
Preferred Skills
Experience with SAP R/3 or another ERP system preferred, but not required.
Strong computer literacy; Salesforce Service Cloud experience is a plus.
Familiarity with Sales to Cash (STC)/Requisition to Pay (RTP) process preferred.
Demonstrated flexibility and adaptability in a dynamic, fast-paced, inter-regional team environment.
Previous customer service experience, especially with sales to cash processes, is desirable.
Location & Work Arrangement
Location: Mexico City, Mexico. Work Model: Hybrid role; expected to be in the office 3 days per week.
Join our Talent Community (https://careers.qnityelectronics.com/us/en/jointalentcommunity) to stay connected with us!
Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (https://www.qnityelectronics.com/accessibility.html) .
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page (https://careers.qnityelectronics.com/us/en/compensation-and-benefits-final) .
We use Artificial Intelligence (AI) to enhance our recruitment process.