Job Information
Diageo Tequila Customer Service & Logistics Improvement Manager in Mexico City, Mexico
Job Description :
About us
With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new insights, learn and grow, and unlock a brighter, more exciting future.
Join us to create a career worth celebrating.
Purpose of the Role:
This role is to drive, shape and deliver the Tequila CS&L strategy, standards and continuous improvement agenda of the Tequila Logistics Operation covering 10 sites (1 Diageo WH +9 3PL). This role will be ensuring adherence to global CS&L standards and drive operational efficiencies. The outcomes of this role are measured in: Cost Efficiency, Service, Global Logistics process compliance and Collaborative and value creating relationships with partners. The role will be essential to ensuring demonstrable year on year improvements of these metrics.
Key Accountabilities:
Deliver demonstrable year-on-year improvement in CSL Tequila performance metrics, including cost, service, and efficiency.
Drive the productivity agenda across Tequila CSL by identifying cost-saving opportunities, improving asset utilization, optimizing labor efficiency, and embedding a culture of continuous performance improvement.
Lead customer collaboration initiatives by strengthening partnerships with key customers, distributors markets , improving demand visibility, enhancing joint planning processes, and driving service level improvements through aligned supply chain strategies.
Build and develop organizational capabilities by investing in people development, fostering a high-performance culture, and enhancing technical and leadership skills across the logistics function to future-proof the organization.
Ensure Logistics Tequila operations are fully compliant with the latest CARM and OPEX standards, embedding consistency and operational excellence across all sites.
Lead continuous improvement logistics programs across Tequila Logistics and functional verticals by leveraging external benchmarks, internal best-in-class practices, and a forward-looking vision of the capabilities required to achieve industry leadership.
Provide strategic guidance on SAP, data excellence, and governance, ensuring high data integrity and visibility
Entry Level Requirements – Capabilities, Skills & Experience:
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Minimum 10 years’ supply chain experience with significant experience in process improvement in CPG companies involving multiple sites
Minimum 4 years’ experience working in logistics incl. WH and Transport in LAC with preferably international exposure
Ability to engage and align senior management partners behind plans and win support for implementing changes internally and externally
Degree or equivalent experience in operations or a supply chain related subject
Highly analytical and ability to present information in a way enabling senior partners to make supply chain decisions
Ability to lead in environments where influence is more important than formal authority
knowledge of end to end supply chain
Excellent communication skills, both verbal and written combined with the ability to engage optimally at all levels in the organisation (English and Spanish)
An understanding of how leading technology can enable effective logistics operations
Experience in delivering operational savings in a sophisticated environment, involvement in continuous improvement programs and cost engineering
Experience of network modelling
Ability to apply performance indicators to improve management at all levels .
We offer stellar benefits!!
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type :
Regular
Primary Location:
Guadalajara
Additional Locations :
Mexico City
Job Posting Start Date :
2026-04-13
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
DRINKiQ
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