Job Information
Amazon Sr. Program Manager, Business Operations and Productivity, 3P MX External Fulfillment in Mexico City, Mexico
Description
The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.
Key job responsibilities
Program Leadership: Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals
Cross-Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams
Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues
Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomes
Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards
Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Speak, write, and read fluently in English, and have the ability to take direction in English
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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