Job Information
Amazon Senior Operations Manager, Amazon Operations Mexico in Mexico City, Mexico
Description
Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Centers and Delivery Stations.
As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.
Key job responsibilities
•Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
•Responsible for providing strategic level/long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
•Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
•Effectively leverages Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
•Establishes objectives and metrics for safety, quality, productivity, and customer experience. · Sets clear goals and expectations for Operations and Area Managers; measures performance, provides feedback, and holds leaders accountable. •Mentors and develops leaders and staff. •Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
•Works closely with support staff (HR, Finance, •Maintenance Engineering, Safety, IT, and other leaders) to build and secure support and resources for projects and initiatives.
A day in the life
· Owns and delivers the operational budget for functional area, including safety, productivity, financial planning, labor planning, and operational goals.
· Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
· Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
· Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
· Establishes objectives and metrics for safety, quality, productivity, and customer experience
· Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
· Mentors and develops leaders and staff
· Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
· Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
About the team
You will lead a team of 18 Leaders within your operation, spread out in Under the roof and on the rout teams.
Basic Qualifications
Bachelor's degree or equivalent, or 2+ years of equivalent experience
Speak, write, and read fluently in English
Bachelor's degree or equivalent
Experience in Engineering, Operations, Business Administration, or a related field
2+ years of equivalent experience
Work flexible hours as business demands, including overnight, weekends and holidays
Speak, write, and read fluently in English
6+ years of employee and performance management experience
8+ years of operational experience
Preferred Qualifications
5+ years of manufacturing, process, industrial engineering experience
Experience in team management with 5 or more direct reports
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.