Job Information
SoftwareONE P2P Team Lead NORAM – FSSC Americas in Mexico City, Mexico
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
P2P Team Lead NORAM
Are you comfortable balancing people leadership, stakeholder management, and day‑to‑day service delivery?
Do you lead with empathy, resilience, and influence rather than authority?
Do you thrive in environments where operational excellence and compliance go hand in hand?
If so, this could be the role for you.
As P2P Team Lead, you will lead a team delivering end‑to‑end Procure‑to‑Pay (P2P) services within our Financial Shared Service Center (FSSC) for the North America region.
You will be responsible for service delivery excellence, people leadership, stakeholder engagement, and continuous improvement—ensuring high quality, compliance, and a strong supplier and business experience.
Responsibilities:
Service Delivery & Operations
Lead daily P2P operations, including purchase order support, invoice processing, payments, and supplier queries
People Leadership
Coach, develop, and support team members through regular feedback and performance conversations
Foster a customer‑centric, continuous improvement mindset.
Stakeholder & Supplier Management
Support effective supplier communication and enablement (e‑invoicing, payment queries, dispute resolution)
Reporting & Performance Management
Track and analyze key P2P KPIs (cycle time, backlog, on‑time payments, quality metrics).
Continuous Improvement & Transformation
Support transitions, new scope onboarding, and knowledge transfer activities.
What we need to see from you
Experience & Background
Experience leading or acting as a lead within P2P / Accounts Payable / Finance Shared Service Center (GBS/HUB) environments
Strong understanding of invoice processing, controls, and compliance frameworks.
Experience working in high‑volume, multi‑stakeholder environments.
Technical & Functional Skills
Solid reporting and KPI management skills (Excel proficiency required).
Experience with ERP and workflow tools such as SAP, Oracle, NAV, Coupa, Ariba, ServiceNow, Concur, or similar.
Exposure to process improvement, automation, or e‑invoicing solutions.
Languages
Fluent in English and Spanish.
Portuguese is a plus.
Core Competencies
Ability to build trust and lead through influence rather than authority.
High tolerance for frustration and resilience in the face of change.
Ability to prioritize, manage escalations, and meet deadlines
Customer‑focused and solution‑oriented approach
Why Join our team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:
Comprehensive health and well-being programs
Continuous learning and career development
Performance-based incentives and employee share participation
Flexible and hybrid work models
Opportunities to contribute to global finance transformation projects
Disclaimer /Please note the following:At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Job Function
Finance