Job Information
AON Contact Center Representative in Mexico City, Mexico
Contact Center Representative
Would you like to join a diverse and inclusive team? Are you looking to impact a leading transnational company with your knowledge? This opportunity is waiting for you!This is a hybrid role with the flexibility to work both virtually and from our CDMX office.
Aon is in the business of making the best decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
What will the typical day be like.
The Colleague provides high quality contact center support for external clients via email, webchat and phone calls.
Answers employee queries via email, webchat and phone providing exceptional service.
Following client specific requirements to meet each client’s exact needs.
Applying the processes and procedures in daily work.
Achieving team and individual targets (KPIs, SLAs, quality targets).
Reviewing and updating procedures and documentation.
Managing client mailbox.
Cooperates with operations team to resolve open workflows in a timely manner within SLA's
Is bilingual (English/Spanish) or trilingual (English/Spanish/Portuguese).
Skills and experience that will lead to success.
You must have a bachelor’s degree.
Languages: Portugues Advanced.
Technological tools: (Word, Excel and Power Point).
Experience: At least 1 year in similar positions or in customer service.
How we support our colleagues.
In addition to our comprehensive benefits package, we foster a united workforce. In addition, our agile environment allows you to manage your wellbeing and work-life balance, ensuring that you can be your best at Aon. In addition, all colleagues enjoy two "Global Wellbeing Days" each year, which encourages them to take time to focus on themselves. We offer a variety of workstyle solutions, but we also recognize that flexibility goes beyond the workplace... And we are all in favor. We call this Smart Working!
Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential. As a result, at Aon, you're more connected, relevant, and valued.
Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves. Aon prides itself on being an equal opportunity workplace.
Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partnership, or other legally protected status.
We welcome everyone's applications and provide individuals with disabilities with reasonable accommodation to participate in the job application, interview process, and to perform essential job functions once on board. If you would like to learn more about the reasonable accommodations we offer, please email ReasonableAccommodations@Aon.com (a%20ReasonableAccommodations@Aon.com)
#LI-KÁ1
2575081
Contact Center Representative
Would you like to join a diverse and inclusive team? Are you looking to impact a leading transnational company with your knowledge? This opportunity is waiting for you!This is a hybrid role with the flexibility to work both virtually and from our CDMX office.
Aon is in the business of making the best decisions.
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.
What will the typical day be like.
The Colleague provides high quality contact center support for external clients via email, webchat and phone calls.
Answers employee queries via email, webchat and phone providing exceptional service.
Following client specific requirements to meet each client’s exact needs.
Applying the processes and procedures in daily work.
Achieving team and individual targets (KPIs, SLAs, quality targets).
Reviewing and updating procedures and documentation.
Managing client mailbox.
Cooperates with operations team to resolve open workflows in a timely manner within SLA's
Is bilingual (English/Spanish) or trilingual (English/Spanish/Portuguese).
Skills and experience that will lead to success.
You must have a bachelor’s degree.
Languages: Portugues Advanced.
Technological tools: (Word, Excel and Power Point).
Experience: At least 1 year in similar positions or in customer service.
How we support our colleagues.
In addition to our comprehensive benefits package, we foster a united workforce. In addition, our agile environment allows you to manage your wellbeing and work-life balance, ensuring that you can be your best at Aon. In addition, all colleagues enjoy two "Global Wellbeing Days" each year, which encourages them to take time to focus on themselves. We offer a variety of workstyle solutions, but we also recognize that flexibility goes beyond the workplace... And we are all in favor. We call this Smart Working!
Our culture of continuous learning inspires and equips you to learn, share, and grow, helping you reach your full potential. As a result, at Aon, you're more connected, relevant, and valued.
Aon values an innovative and diverse workplace where all colleagues feel empowered to be themselves. Aon prides itself on being an equal opportunity workplace.
Aon provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital status, domestic partnership, or other legally protected status.
We welcome everyone's applications and provide individuals with disabilities with reasonable accommodation to participate in the job application, interview process, and to perform essential job functions once on board. If you would like to learn more about the reasonable accommodations we offer, please email ReasonableAccommodations@Aon.com (a%20ReasonableAccommodations@Aon.com)
#LI-KÁ1