Job Information
Urology Clinics of North Texas Referral Coordinator - Central Billing Office (43208) in Mesquite, Texas
Position Type Full Time
Category Health Care
Description
Job Title: Referral Coordinator
Department: Central Billing Office (CBO) Location: On-site training in Mesquite billing office, then fully remote Reports To: CBO Manager FLSA Status: Non-Exempt Employment Type: Full-Time
Position Summary
The Referral Coordinator is responsible for ensuring all required patient referrals are obtained, verified, and documented prior to scheduled services. This role plays a critical part in supporting revenue cycle operations by preventing delays in care and reducing claim denials related to missing or incomplete referrals.
This position requires strong communication skills, attention to detail, and the ability to collaborate with patients, provider offices, and internal teams.
Essential Duties & Responsibilities Referral Management (Primary Function)
Verify whether active referrals are on file using payer portals, EMR systems, and internal tools
Contact Primary Care Physician (PCP) offices to request and obtain referrals
Proactively reach out to patients regarding referral status prior to appointments, procedures, or surgeries
Ensure all referrals are accurate, valid, and aligned with scheduled services
Documentation & Communication
Maintain detailed and accurate documentation of all outreach efforts
Record communications with PCP offices, patients, and payers in the system
Escalate issues impacting patient scheduling or care in a timely manner
Insurance Verification (as needed)
Verify eligibility and benefits via payer portals or phone
Document coverage details in the practice management system
Communicate patient financial responsibility when applicable
Identify outstanding balances and notify appropriate teams
Department Support
Answer incoming calls and assist with patient inquiries related to referrals or benefits
Provide cross-coverage for scheduling or departmental needs
Participate in administrative duties (fax processing, shared responsibilities, etc.)
Work Environment & Physical Demands
Primarily sedentary, office-based role
Frequent use of computer, phone, and office systems
Minimal lifting requirements
No travel required
Disclaimer
This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. UCNT reserves the right to modify this position at any time.
Qualifications
Position Requirements Education & Experience
High School Diploma or equivalent required
Minimum 1 year of healthcare experience preferred
Experience with insurance verification and referral processes strongly preferred
Knowledge, Skills & Abilities
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Detail-oriented with strong organizational skills
Basic math and problem-solving abilities
Team-oriented with a positive, patient-focused attitude
Knowledge of medical terminology (urology preferred)