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Description

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Pay $19.00 per hour

• Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

• Growth Opportunity and Career Advancement

• Agile and Adaptable team culture

• Innovative and revolutionary technology solutions

• A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care. (https://www.linkedin.com/posts/dfhealth_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut_7?utm_source=share&utm_medium=member_desktop)

What you will do

• Supporting the Implementation Team with client and third-party vendor onboarding, system switch-outs, and technical upgrades

• Loading and maintaining patient demographics and equipment assignments to ensure accurate ordering and billing

• Reviewing and updating pricing loads and product display settings within internal contract management tools

• Coordinating closely with Implementation Managers and Project Leads to track task progress and timelines

• Assisting with special implementation projects and client-specific system updates as needed

• Completing implementation maintenance cases and supporting ongoing system accuracy

• Protecting customer data and company intellectual property while following established processes

What we look for

• Strong attention to detail and a high level of accuracy when working with data and systems

• Ability to manage multiple tasks and priorities in a fast-paced environment

• Proactive, self-directed work style with strong time management skills

• Clear and professional written and verbal communication skills

• Collaborative mindset and comfort working cross-functionally

• Comfort working with web-based systems, databases, and business software

• Interest in supporting healthcare operations, onboarding, and implementation initiatives

Why are Implementation Administrative Specialists so important

Implementation Administrative Specialists are essential to Dragonfly Health’s success. Your work ensures that new clients, vendors, and locations are set up correctly from day one—supporting accurate billing, seamless ordering, and positive client experiences. Without this role, implementation timelines slow, errors increase, and downstream teams are impacted. You are a key contributor to operational stability and scalable growth.

Let's soar together

Qualifications

Skills

Preferred

• Working knowledge of Microsoft Office Suite: Intermediate

• Interpersonal Skills: Some Knowledge

• Clear and effective communication: Some Knowledge

Education

Required

• High School or better

Experience

Preferred

• General business acumen gained through work experience, education, or training

• Experience in healthcare, durable medical equipment (DME), pharmacy, managed care, or related industries

• 1+ year of experience in an administrative or customer service role

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.