Job Information
BrightStar Care Scheduler / Staffing Coordinator - Home Care (In-Office) in Merrillville, Indiana
About Us At BrightStar Care of Lake County, we believe home is where comfort, healing, and dignity belong. Many of us have cared for loved ones ourselves, and we understand the importance of compassionate home care. Our mission is to help families access reliable, high-quality care while supporting independence and quality of life. We are a locally owned and operated agency serving Lake County and surrounding communities with skilled nursing and non-medical home care services. Position Summary We are seeking a Scheduler / Staffing Coordinator to join our team in a fast-paced, team-oriented office environment. This is a full-time, in-office position based in Merrillville. This is not a remote role. In this role, you will be responsible for coordinating caregiver schedules, responding to real-time staffing needs, and ensuring clients receive consistent, reliable care. You will work closely with caregivers, clients, and our internal team to keep schedules organized and shifts covered. This position is ideal for someone who enjoys problem-solving, staying organized, and handling a high level of daily communication. Key Responsibilities Scheduling & Staffing Coordination * Create and maintain caregiver schedules for client shifts * Ensure all client visits are properly staffed * Respond quickly to call-offs and schedule changes * Coordinate shift coverage and adjust schedules in real time * Communicate schedule updates with caregivers and office staff Caregiver Communication * Serve as a primary point of contact for caregivers regarding schedules * Assist caregivers with schedule questions and updates * Help support caregiver accountability and reliability Client Service Support * Communicate with clients regarding schedule updates when needed * Ensure continuity of care and consistent service delivery * Support the team in maintaining a high level of client satisfaction Office Coordination * Maintain accurate scheduling documentation and records * Track open shifts and ensure timely coverage * Support general office operations and team communication Qualifications * Experience in scheduling, staffing coordination, or office administration * Strong organizational and problem-solving skills * Ability to manage multiple priorities in a fast-paced environment * Excellent communication skills with caregivers and clients * Strong attention to detail and follow-through * Experience in home care, healthcare, or staffing is a plus * Comfortable working in-office daily * Valid driver’s license and reliable transportation Compensation & Benefits * $50,000 – $58,000 annual base salary, based on experience * Quarterly L10 performance bonus equal to 4% of annual salary each quarter (up to approximately 16% annually when goals are achieved) * Health insurance through Vitable Health, with optional dental and vision coverage * 401(k) retirement plan with employer match * Paid Time Off and Sick Pay * Weekly pay with direct deposit * Mileage reimbursement * ZayZoon Pay on Demand – access earned wages instantly Vitable Health Includes * $0 copay primary care (in-person & virtual) * $0 copay mental health therapy and life coaching * Nearly 1,000 prescriptions at no cost * Household coverage included Apply Today If you are organized, dependable, and enjoy working in a fast-paced environment where you can make an immediate impact, we would love to meet you.