Job Information
Insight Global Enterprise Service Desk Support Specialist in Merion, Pennsylvania
Job Description
A Client of Insight Global is seeking an Enterprise Service Desk Support Specialist to join their Enterprise Service Desk team. This individual will support a 24/7 service desk environment providing Tier 1 or Tier 2 technical support across multiple clients. Daily responsibilities include resolving Outlook issues, connectivity problems, PC/audio troubleshooting, application support, and handling an average of 6–7 tickets per day. The specialist will leverage existing documentation and procedures while delivering strong customer service as the first point of contact. This is a fully remote, onshore, 6‑month contract‑to‑hire role with a strong path to full‑time conversion.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Service Desk experience (required)
Tier 1 (2–3 years) and/or Tier 2 (3–5 years) experience
Active Directory
Office 365
Experience closing 6–7 tickets per day
Experience supporting multiple clients
Strong customer service and troubleshooting skills
Ability to work flexible schedules in a 24/7 support environment -ServiceNow (or similar ticketing tools)
Microsoft Entra (Azure AD)
Intune
MSP / multi‑client service desk background