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JOB REQUIREMENTS: Mequon, Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us! Job Description The Customer Experience Manager leads the resolution of complex, customer experience issues that span multiple functions and departments. You will manage customer escalations from identification through resolution, ensuring agreement across internal stakeholders, protecting commercial outcomes, and driving sustainable improvements to prevent recurrence. You will operate with moderate autonomy in a matrixed environment and influence outcomes through indirect leadership rather than direct authority. You will report to our Portfolio Manager, Low Voltage Drives.Your Responsibilities: Customer Escalation Management Manage end-to-end accountability for complex customer experience escalations involving quality, delivery, technical, or commercial impact Be the primary contact for customers during escalations, ensuring clear Lead structured problem-solving activities, including root cause analysis and corrective action planning, in collaboration with other teams Track and complete agreed-upon actions to closure Cross-Functional Leadership Coordinate with Engineering, Operations, Quality, Supply Chain, Sales, and other partners to resolve customer issues Influence prioritization of resources and actions to support customer commitments Facilitate internal and external meetings Risk Assessment & Business Impact Assess customer experience risk, including potential financial, contractual, and reputational exposure Escalate risks and constraints and recommend mitigation strategies Support leadership decision-making with fact-based analysis and clear trade-off articulation Scope & Complexity Manage customer escalations with varying complexity and ambiguous inputs Operate in a matrixed organization without direct authority over contributing teams Use high-judgment to make recommendations that directly impact customer satisfaction, revenue protection, and brand perception Decision-Making... For full info follow application link. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at RAApplicationsupport@ra.rockwell.com. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CB21B8B0A3D24EB0