Job Information
STERIS CORPORATION Supervisor, Service Contracts and Inside Sales Support in Mentor, Ohio
Supervisor, Service Contracts and Inside Sales Support Req ID: 52798 Job Category: Sales Location: Mentor, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Join a highimpact team supporting our Life Sciences Service organization! We're looking for a motivated and collaborative Supervisor, Inside Sales, to lead a team responsible for service agreement quoting, inside sales processes, and continuous operational improvement. In this role, you'll guide a team of inside sales professionals, streamline contract management processes, and partner closely with strategic accounts, marketing, and field operations. You will coach and develop team members, drive lean improvements, and ensure customers receive timely, accurate, and profitable contract quotes that support overall revenue goals. What you will do as Supervisor, Service Contracts and Inside Sales Support Lead and support a contract inside sales team, ensuring goals for renewals, new contracts, profitability, and ontime quote delivery are met. Strengthen and optimize the service contract quoting process and drive improvements using lean principles. Partner with strategic accounts, marketing, and crossfunctional teams to support growth initiatives and operational excellence. Review and refine contract terms and pricing to ensure compliance and accuracy. Train and develop new and current team members, fostering an engaging, collaborative, and highperformance work environment. Generate and manage quotes for billable service or parts, conduct customer followup, and identify upsell opportunities. Collaborate with service support and customer operations teams on contract activation, reporting accuracy, and monthly alignment meetings. Lead employee engagement initiatives that promote communication, collaboration, and retention. The Experience, Skills and Abilities Needed Required: Bachelor's degree in Business or related field required Minimum 5 years of B2B (business-to-business) sales leadership experience Preferred: Experience with Lean/continuous improvement methodologies preferred Other: Strong communication and presentation skills; comfortable working with all levels of the organization Ability to coach and develop talent, solve problems quickly, and make dataguided decisions Highly organized, able to manage multiple priorities, and committed to delivering excellent customer and team support Proficiency in Microsoft Office (Excel, PowerPoint, Word) What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Base Salary + Corporate Bonus Program Paid Time Off + 9 Corporate Holidays Per Year Excellent Healthcare, Dental, and Vision Benefits Healthcare and Dependent Flexible Spending Accounts Long/Short Term Disability Coverage 401(k) with a Company Match Parental Leave Tuition Reimbursement Program Additional Add-On Benefits/Discounts Opportunities for Advancement in a Stable Long-Term Career Pay range for this opportunity is $78,000 - $90,000 .This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certificat