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Software Integration Engineer Req ID: 51415 Job Category: Engineering Location: Mentor, OH, US, 44060 Workplace Type: Hybrid At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Software Integration Engineer (SIE) is responsible for effectively and remotely implementing, updating, maintaining and supporting STERIS ORI software products within hospital enterprise network environments. SIEs engage directly with Customer representatives to facilitate technical discussions, planning, and provide necessary technical and scope oversight. Their expertise in Unix/Linux systems, combined with their scripting skills, allows them to solve complex problems and ensures the overall success of the software integration into Customer environments. SIEs will exhibit excellent problem-solving, troubleshooting, and communication skills. They adapt readily to evolving technologies, possess a passion for continuous learning, and a dedication to quality, improvement and a positive Customer experience. They are proactive, self-motivated, and possess strong analytical and organizational skills to manage multiple tasks effectively. What You'll Do As A Software Integration Engineer Integrates the most advanced software and IT solutions for hospital enterprise network environments. Configures, installs, monitors, and supports various STERIS information management products, while also addressing Customer cybersecurity, network and IT setups. Directly works with Customers to set up remote access (VPN). Writes and modifies software, scripts, and other code to make deployment of enterprise-wide software products more efficient Provides advanced knowledge and experience in hospital-specific IT environments to guide Customers on deployment of software compliant with HIPAA. Provide first-line and advanced application support via phone and e-mail. Resolves escalated (Tier 2 - Advanced) support and IT issues through systematic analysis of problems into root causes and mitigation Documents root cause and corrective action within escalated tickets. Creates and maintains software implementation and support documentation, mentors and trains other teammates in service engineering Evaluates new STERIS software and features, runs end-to-end tests and troubleshooting on STERIS and Customer systems as needed Proactively becomes an expert user of the STERIS OR Integration products so that excellent support can be provided to Customers Improves operations by conducting systems analysis, recommending changes in policies and procedures. The above statements reflect a general detail of the job and shall not be considered a thorough description of all duties inherent in the job. The Experience, Skills, and Abilities Needed Required: Bachelor's degree (4-year accredited degree) in Information Systems (IS), Computer Science (CS), Software Engineering, Technology, or equivalent required. 4+ years in client-facing technical support or administration of complex IT solutions, experience with infrastructure and applications for Installation and Serviceability is desirable. 2+ years' experience with HIPAA, medical environment (EMR, HL7, PACS/DICOM, VNAs), Imaging and Clinical (surgical) workflows and FDA regulatory compliance preferred Practical knowledge of Networking, especially around network components, topologies, and access. Strong knowledge in TCP/IP, certificate/key management, remote access through VPN and/or similar protocols Strong knowledge of Linux/Unix Operating systems. Fluency in Linux command line to execute GNU and Unix co