Job Information
Arvato Bertelsmann Junior Key Account Manager in Memphis, Tennessee
The Junior Key Account Manager supports the Key Account Director in maintaining strong client relationships and ensuring operational delivery meets or exceeds established SLAs. This role is the day-to-day liaison between clients and internal teams, coordinating financial reporting, invoicing, forecasting, scorecards, and process implementations to drive client satisfaction and operational performance. The role requires strong cross-functional collaboration with operations, finance, and other internal stakeholders.
Your Tasks Responsible for the financial reporting of each client, including gathering data for invoicing, preparing invoices, forecasting monthly volumes for operations and finance, and participating in the annual budgeting process. Working in a collaborative team environment responsible for achieving productivity and quality measurements for client services.
Develop & maintain a well-coordinated internal relationship with key decision makers within the organization
Establish relationship with Key Customers
Review Customer SOW’s, ensure SLAs are met and monitor daily activities
Review of weekly Scorecard and escalate deviations
Drive continuous improvements within Operations to drive KPIs and SLAs forward
Manage Monthly and Quarterly Business Reviews with Key Customers
Invoicing of activities to Clients
Monthly EBIT reviews with Internal Stakeholders
Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.
Your Profile To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
B.A. or B.S. degree or equivalent work experience preferred
Minimum 2 years Customer Service Management/Account Management experience, preferable working in Supply Chain
Must be able to work in demanding, problem solving orientated environment
Requires excellent communication skills
Must be assertive, analytical and able to establish priorities
Knowledge of manufacturing environments
Advanced Excel skills
Good working knowledge of SAP
Must possess financial analysis skills
We Offer
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
EOE Protected Veterans/Disability