Job Information
International Paper IT Asset Management Service Owner in Memphis, Tennessee
Job Description
Position Title:
IT Asset Management Service Owner
Category/Shift :
Salaried Full-Time
Pay Range: PL 14
$101,000 - $134,600
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Physical Location :
1740 International Drive
Memphis, TN 38197
The Job You Will Perform:
Key Responsibility Areas
End‑to‑End Ownership of IT Asset Management Services
Own and be accountable for the IT Asset Management (ITAM) service across the enterprise, ensuring reliability, transparency, and audit readiness
Ensure data accuracy and integrity for all hardware, software, and contract assets within ServiceNow ITAM
Act as the single point of accountability for ITAM service health across the enterprise
ServiceNow Platform Ownership (HAM, SAM, Contracts)
Own functional accountability for ITAM capabilities within ServiceNow, including:
Hardware Asset Management (HAM)
Asset lifecycle management (request → procure → deploy → maintain → retire/dispose)
Software Asset Management (SAM)
Software entitlement, assignment, and compliance
ServiceNow Contract Management
Contract visibility, renewals, and linkage to assets and entitlements
Ensure proper configuration, use, and governance of ServiceNow ITAM modules to support operational, financial, and compliance requirements
IT Asset Disposal & Vendor Management
Own the IT Asset Disposal (ITAD) process, including oversight of the current disposal vendor (e.g., Dynamic)
Be accountable for:
Vendor performance and service quality
Certificate of destruction and data security compliance
Accurate and timely invoicing
Contractual service delivery expectations
Ensure retired assets are properly reflected in ServiceNow and downstream financial systems
IT Store & Procurement Enablement
Own the IT Store experience within ServiceNow, including:
Hardware and software catalog items
End‑to‑end request lifecycle from request → quote → procurement → fulfillment → assignment
Serve as the ITAM owner for reseller and sourcing relationships, including vendors such as:
CDW
Proscan
SoftwareOne
SHI
Ensure catalog items are accurate, governed, cost‑transparent, and aligned with sourcing and procurement processes
Software Assignment & Vendor Portal Management
Accountable for accurate software assignment to end users and devices
Oversee ITAM management of key vendor portals, including (but not limited to):
Microsoft 365 / Microsoft portals
Adobe
Minitab
Ensure software provisioning, reclamation, and entitlement usage are auditable and aligned with license terms
Software & Contract Renewal Ownership
Own accountability for defined strategic contract renewals, including (as applicable):
Microsoft MPSA / EA
Adobe ELA
Autodesk
Minitab
Ensure renewals are:
Data‑driven
Timely
In alignment with actual usage, entitlements, and business need
Partner with Sourcing and VMO while retaining ITAM ownership of the underlying data and compliance position
Financial Accountability & Invoice Reconciliation Support
Accountable for ensuring ITAM‑supported invoices are accurate, validated, and paid
Partner closely with Finance AP to:
Support invoice reconciliation and exception handling
Ensure credits and rebates are allocated correctly
Ensure ITAM data enables audit‑defensible financial outcomes
Reporting, Visibility, & Risk Management
Own ITAM reporting and executive visibility, including key metrics such as:
Lost and stolen assets
Lifecycle status
Assignment accuracy
Compliance and usage
Ensure stakeholders have reliable, actionable insight into IT asset risk and spend
ITAM Policy, Governance, & Compliance
Own the IT Asset Management policy framework, including standards, governance models, and controls
Ensure IT service providers comply with ITAM policies and established asset lifecycle rules
Provide feedback and guidance to IT teams to improve compliance and operational alignment
Build training and awareness to educate both IT and business partners on ITAM policy
Continuous Service Improvement
Lead continuous improvement of the ITAM service, processes, and tooling.
Identify inefficiencies, gaps, and risks related to:
Data quality
Processes
Integrations
Vendor performance
User experience
Drive improvements that enhance service stability, audit readiness, and cost control
Demand, Backlog & Roadmap Ownership
Own and manage the ITAM product backlog
Intake, evaluate, and prioritize new demands impacting ITAM
Balance operational stability with strategic enhancements by prioritizing the most critical initiatives
Managed Services & Team Direction
Serve as the primary ITAM interface to the Managed Service Provider (MSP)
Direct ITAM operational priorities and expectations within the managed services model
Ensure clear accountability and effective collaboration between internal resources and managed services partners
The Skills You Will Bring:
Education and General Experience
Bachelor's degree (preferably in computer science, business, or another technical field)
8+ years of related IT experience
3+ years project management or product delivery experience
Functional Knowledge and Experience
Accountable for determining and executing appropriate solutions and actions within established operating policies and procedures
Demonstrates proficiency across all phases of technical analysis, development, and implementation of complex systems
Accountable for developing plans to meet desired business expectations and outcomes
Accountable for the uptime, maintenance, and support of all business applications, ensuring stable operations, service quality, and continuity in partnership with managed service provider (MSP)
Leads technical analysis, solution design, and implementation, applying advanced expertise to deliver reliable business outcomes through technology
Owns resolution of highly complex issues, driving root-cause analysis and corrective actions to restore service and prevent recurrence
Accountable for directing IT delivery through teams and professional / operational resources, including oversight of indirect reports as applicable
Holds the team accountable for performance, execution, and measurable outcomes
Owns the end-to-end planning and execution approach for advanced applications, systems, and technologies—from requirement to delivery / enablement
Competencies needed for this position
Customer Focus
Plans and Aligns
Directs Work
Decision Quality
Optimizes Work Processes
Communicates Effectively
Interpersonal Savvy
Manages Ambiguity
Action Oriented
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Sales and Leadership training, promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP .
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.
The Company You Will Join:
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Job Identification 2002004
Job Schedule Full time