Job Information
Robert Half Customer Service Representative in Memphis, Tennessee
Description
We are looking for an experienced Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive experience with our products and services. This is a long-term contract position that offers an excellent opportunity to build your career in a dynamic and supportive environment.
Responsibilities:
• Respond to customer inquiries and provide accurate information about products and services.
• Address and resolve customer complaints through activities such as exchanging merchandise, processing refunds, or updating account information.
• Escalate unresolved issues to appropriate departments for further investigation and resolution.
• Maintain detailed records of customer interactions, including inquiries, complaints, and follow-up actions.
• Collaborate with team members to ensure consistent and effective customer support.
• Utilize computer applications, such as Microsoft Outlook, to document and record client information accurately.
• Conduct follow-up communication to ensure customer satisfaction and resolution of issues.
• Support inbound and outbound call operations as needed to address customer concerns.
• Stay informed about company policies and procedures to provide accurate and up-to-date assistance.
• Assist in administrative tasks related to customer service, such as billing or claim administration.
Requirements • Strong verbal and written communication skills, with an emphasis on attention to detail.
• Proven ability to manage time effectively and work independently.
• Proficiency in using computer applications, including Microsoft Outlook and data entry software.
• High school diploma required; additional education or certifications preferred.
• 0-2 years of experience in customer service or call center roles.
• Ability to document and record client information accurately and efficiently.
• Exceptional interpersonal skills to build rapport with customers and resolve issues professionally.
• Familiarity with handling complaints, processing adjustments, and managing claims. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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