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Technical Printer Support Representative I (Inkjet)LocationUS-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TNCompanyCanon Info Technology ServicesRequisition ID 33687Category Customer Service/SupportPosition Type Full-TimeWorkstyle VirtualAbout the RoleCanon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.This position offers:- Remote work style- Various scheduling options- Paid orientation and training- Benefits (medical, vision, dental, life insurance, and disability)- Company-paid holidays- Paid time off: personal, vacation, and sick time- 401(k) with company match - Employee assistance program- Tuition reimbursement - Employee discounts- Pay differentialsAvailable Schedules:Mon - Fri | 9:00 am - 5:30 pm ESTMon - Fri | 9:15 am - 5:45 pm ESTMon - Fri | 9:30 am - 6:00 pm ESTMon - Fri | 9:45 am - 6:15 pm ESTCompensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differentialYour ImpactAs a Canon Technical Printer Support Representative I, you'll:- Provide positive and professional technical support to Canon customers via phone, email, and chat- Analyze complex issues to answer questions, troubleshoot, and advise on solutions- Promptly identify, research, and resolve customer inquiries using all available software and network tools- Interact with customers and team members simultaneouslyto expedite call resolution- Make prompt, accurate business decisions that mutually benefit the business and the customer- Document interactions and resolutions in our easy-to-use applications- Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon websiteAbout You: The Skills & Expertise You Bring- High school diploma or equivalent- Previous customer service or call center experience- Demonstrated knowledge of PC operating systems such as Windows and/or MAC- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email- Keyboarding and MS Office proficiency- Ability to work independently and manage time effectively- Strong communicator with active listening skills and proficiency in English- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time- Dependable, punctual, and consistent attendance are a must for this position- A reliable high-speed internet connection and a workspace free from noise and distractions** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.Company OverviewCanon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment OpportunityCanon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment