OneMain Financial Jobs

What is the Henry Schein ONEWay? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn't beGlobal Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!JOB OVERVIEW: This position is responsible for managing directly or through delegation: employees, activities, and daily operations of the Customer Success team to ensure the customer's successful adoption of Henry Schein One software, while implementing and promoting customer success best practices. This role will work toward the achievement of individual, team, department, and corporate goals. KEY RESPONSIBILITIES: * Continually drive improvement projects, measured through customer retention, NPS, and product adoption * Developing, implementing, and maintaining procedures and processes for the implementation team * Supervision of associate managers and customer success team * Actively seeks to improve the customer experience, ensuring the highest level of quality of service by participating in the escalation and quality control processes * Coach and train associate managers and customer success managers in department process, career pathing, coaching/mentoring, and leadership skills needed to perform effectively in their roles * Plan for trends affecting the department (ie, training, product changes, releases, sales volume, performance issues, customer behaviors, etc.) and actively plan and implement mitigation plans to provide quality and consistent service to all customers * Monitor key statistical reports and coach team where necessary to ensure timely and quality service is offered to all customers * Actively involved in monitoring department budget, driving to ensure that budgeted expenses are not exceeded * Consistently communicate with team and management of department goals, progress and any related concerns through reporting, action plans, career pathing, etc. to ensure individual, department, and company goals are met SPECIFIC KNOWLEDGE & SKILLS: * Considerable experience working with a customer success platform defining: call-to-actions, playbooks, integrating customer product utilization data, and developing reporting preferred * 10+ years of Customer Success or account management experience preferred * 7+ years of in-office dental practice experience preferred * Previously managed a large customer base 100+ accounts preferred * Previous management experience preferred * Achieved or exceeded rendition goals GENERAL SKILLS & COMPETENCIES: * Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance * Outstanding verbal and written communication skills and ability to resolve disputes effectively * Excellent presentation and public speaking skills * Excellent independent decision making, analysis and problem solving skills * Understand and act on financial information that contributes to business profitability * Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility * Lead team(s) to