Job Information
Trinity Health Lead Communications Rep in Melrose Park, Illinois
Employment Type:
Full time
Shift:
Day Shift
Description:
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .
If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Lead Telecommunications Representative and become Loyola Strong!
What you’ll do:
Reporting to the Manager of Telecommunications, this role is responsible for managing hospital-wide communication systems and supporting daily departmental operations. The incumbent answers and directs incoming, outgoing, operator, and emergency calls; provides computerized answering and paging services for physicians and hospital personnel; and monitors alarm systems, emergency codes, and fire panels to ensure timely response and patient safety.
This position ensures appropriate staffing coverage in the absence of the department manager, handles and resolves complaints, maintains accurate on-call schedules, and coordinates communication with security and emergency response teams. The role requires proficiency in communication platforms such as Medicall, Everbridge, Epic, and related systems, as well as the ability to process emergency codes with urgency and accuracy.
The ideal candidate demonstrates strong customer service skills, maintains professionalism at all times, supports training of new team members, and adheres to established organizational standards of behavior. Shift flexibility is required.
Shift: Monday through Friday 8:00am - 4:30pm
We offer our Lead Telecommunication Rep:
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you’ll need for this job:
High School Diploma or Equivalent
Two or more years of telecommunications/switchboard experience. Previous experience in a healthcare environment highly desirable.
Proficient typing skill
Compensation:
Pay Range: $15.96- $22.98 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf)
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran