Job Information
Kuehne+Nagel Sea Logistics Reefer Operational Care Supervisor in Melbourne, Australia
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Reporting to the Sea Logistics Reefer Operational Care Manager, you will have responsibility for leading a team of Australia based specialists to deliver operational excellence for Cooltainer customers across all locations.
How you create impact
Drive and support your team to ensure the delivery of operational excellence is maintained throughout the entire shipment cycle for Import and Export Sea Logistics movements.
Support your team to ensure that all documentation is completed as per company processes, customer and regulatory requirements and in a timely manner
Support the smooth cross-functional collaboration between relevant teams such as Customer Care, Sales, Systems & Processes, Revenue and Customs Team to deliver a great customer experience and drive customer retention.
Focus on continuous improvement of processes and controls and agree with key stakeholders as to how to implement these
Maintain strong relationships with various external parties, including transport companies, shipping lines etc.
Manage and analyse the operational performance of carriers to ensure services are provided in line with SLAs and or SOP’s.
Liaise with regulatory bodies to ensure compliance with documentation and processes
Ensure strong data quality is available for timely and accurate customer reporting
Analyse your profit and loss and deploy strategic initiatives to optimise performance
Ensure job costings are accurate and any additional charges are included within the current job file with notation of reason for additional charges.
Conduct regular conversations with all team members to discuss and ensure traction on delivering performance and development goals.
Coach your team so everyone knows their daily objectives and are fully empowered to meet them.
Provide team members opportunities to expand portfolios, gain new experiences and grow by selectively delegating activities.
What we would like you to bring
Significant experience of working in a customer facing role within a time critical and client delivery focused environment.
Demonstrated leadership and people management skills; proven track record of successfully leading and developing a high performing team.
Demonstrated ability to form and maintain strong working relationships with key internal and external stakeholders at all levels of seniority and expertise, including driving collaboration across teams and functions.
Ability to operate in a fast-paced transformative environment under pressure and to tight deadlines.
Ability to effectively manage and prioritise your time effectively, especially when under pressure and with a busy workload.
Strong organisational skills including the ability to prioritise tasks and delegate appropriately.
Strong attention to details skills coupled with a high level of accuracy.
Strong communication skills, both written and spoken, coupled with the ability to listen effectively.
Decisiveness in decision making, coupled with the ability to solve problems
Ability to upskill and develop team members through structured training and knowledge sharing.
Track record in proactively developing and improving own knowledge, skills and experience.
What's in it for you
At Kuehne+Nagel Australia, we motivate people to achieve extraordinary experiences. That’s why we’re committed to creating a workplace that’s rewarding, supportive, and full of opportunity so you can thrive, grow, and imagine more than a career in logistics.
What You Can Look Forward To:
Competitive Remuneration: Great work deserves great reward
Limitless Career Opportunities: Explore international options or broaden your experience across roles and departments
Flexible Work Arrangements: Balance your career with life - we make it possible
Inclusive Parental Leave: Gender-neutral and designed to support all parents and carers
Corporate Employee Discount Program: Enjoy exclusive deals across categories with thousands of top vendors
Novated Leasing: Flexible salary-packaging that can help everyone save and travel with easeJoin us and be part of a company where your ambitions are supported, your achievements celebrated, and your career can go anywhere.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.