Job Information
Kuehne+Nagel Sea Logistics Customer Care Manager in Melbourne, Australia
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.
At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!
Overview
You will oversee multiple Customer Care Locations (CCLs) within your assigned area, driving strategic alignment and ensuring consistency in operations. You will focus on customer excellence, regional business development, cross-location efficiencies, and financial performance to achieve sustainable growth.
How you create impact
Lead cross-location initiatives to enhance customer engagement, satisfaction, retention, and growth.
To own, monitor + drive all sales activities.
Drive alignment of state-level strategies with national objectives, ensuring seamless execution across multiple branches.
Oversee resource allocation, team collaboration, and process optimization for multiple locations.
Foster a strategic approach to onboarding new CCL locations, ensuring operational readiness and customer alignment.
Monitor and drive the financial performance of all CCLs in your area, ensuring profitability and growth.
Support and mentor Customer Care Managers in achieving operational excellence and customer satisfaction.
What we would like you to bring
Strong background in Sea Logistics operations (imports/exports, FCL/LCL) with proven customer service expertise.
Demonstrated ability to lead and develop customer care teams, ensuring service excellence and consistency.
Excellent communication and stakeholder management skills, able to build and maintain strong customer relationships.
Solid understanding of logistics systems and digital platforms (KN systems, ERP, TMS).
Ability to manage escalations and exceptions, providing proactive solutions to complex customer issues.
Strong analytical and problem‑solving skills, with experience in monitoring KPIs and driving performance improvements.
Commercial awareness- understanding how customer care impacts profitability, retention, and growth.
What's in it for you
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
Competitive Remuneration: Great work deserves great reward
Limitless Career Opportunities: Explore international options or broaden your experience across roles and departments
Flexible Work Arrangements: Balance your career with life - we make it possible
Inclusive Parental Leave: Gender-neutral and designed to support all parents and carers
Corporate Employee Discount Program: Enjoy exclusive deals across categories with thousands of top vendors
Novated Leasing: Flexible salary-packaging that can help everyone save and travel with easeJoin us and be part of a company where your ambitions are supported, your achievements celebrated, and your career can go anywhere.
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team !
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.