Job Information
Avanade Inc. CRM Functional Consulting Manager in Melbourne, Australia
SummaryAs a CRM Functional Consultant, you utilise your in-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement (CE), Power Platform and AI based solutions to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE, Power Platform and AI solutions on complex projects in medium to large enterprises.You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.Key Responsibilities:Contribute across all phases of Avanade projects (e.g. Plan, Analyse, Design, Build and Test)Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutionsLiaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issuesDesign and Configure Dynamics 365 CE, Power Platform and AI SolutionsPartner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution deliveryAssist in sales activities and planning as requiredTravel as needed. You will be required to travel based on Project requirements.
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