Job Information
Philips Customer Support Engineer VIC - Medical Imaging in Melbourne (AU), Australia
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.
Your challenge
A great opportunity waits for a customer-oriented engineer to join our team based in Melbourne supporting VIC. As the Customer Support Engineer VIC, you will have the opportunity to cover multiple modalities across Philips portfolios, including Medical Imaging, IGT, MRI, CT, DXR, and Ultrasound portfolios.
This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.
Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
Be able to work reasonable additional hours outside business hours at such times as are necessary to carry out the job role efficiently and effectively as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Tertiary qualifications in Electronics, Electrical or Biomedical Engineering, or equivalent experience from engineering/service roles in Communications Electronics, RADAR, Instrumentation or Avionics.
Previous customer-facing service engineering experience especially in the medical or biomedical industry, with hands-on experience in one or more of the following modalities: Diagnostic X ray (DXR), Image Guided Therapy (IGT), Magnetic Resonance Imaging (MRI)or Ultrasound would be highly regarded.
Strong IT skills and the ability to perform effectively in a fast-paced, customer-focused environment.
Ideally hold a current Restricted Electrical Licence.
Hold a full Australian driver’s licence and have the legal right to work in Australia.
Please note: Police checks will be required during the onboarding process
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.