Job Information
Robert Half On Call Customer Service Representative in Mclean, Virginia
Description
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions.
Responsibilities:
Answer inbound customer inquiries in a professional and timely manner.
Provide product, service, or account information and resolve any emerging issues.
Document all customer interactions and follow up on outstanding requests.
Escalate complex or unresolved issues to the appropriate department or supervisor.
Remain knowledgeable about assigned client policies, procedures, and systems.
Maintain a high level of professionalism, empathy, and accuracy in every interaction.
Support special projects, coverage for absences, or higher-than-normal call volumes as needed.
Requirements
Previous experience in customer service, call center, or a similar client-facing role preferred.
Strong verbal and written communication skills.
Ability to remain calm and positive in a fast-paced environment.
Strong problem-solving and multitasking abilities.
Proficiency with computer systems, CRM tools, and basic office software.
Flexibility to work varied shifts, evenings, weekends, and holidays on short notice.
Available to respond to work assignments on short notice
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .