Job Information
SAIC Microsoft System Administrator in McLean, Virginia
Description
SAIC is seeking a deskside support engineer with at least 7 years of technical support experience in a Microsoft Windows environment. The ideal candidate will specialize in providing Tier 2 and Tier 3 deskside support for diverse hardware and software challenges, offering exceptional troubleshooting, imaging, and deployment expertise. This role requires a strong ability to work independently and within a team to deliver advanced problem resolution, including end-user hardware/software support, mobile device management, and VIP-level assistance. Experience with Apple (macOS/iOS) troubleshooting is preferred, along with familiarity in ITSM systems (e.g., Remedy, ServiceNow). The ideal candidate will excel in diagnosing complex issues, collaborating across technical teams, and maintaining strong customer interactions while performing critical IT services.
This is a dynamic role that requires exceptional problem-solving, multitasking, and a commitment to delivering best-in-class IT support services in a fast-paced environment. If you are a dependable, customer-focused professional with a proven technical background, we encourage you to apply.
Qualifications
Preferred Qualifications:
Bachelor’s Degree in IT or related field (or High School Diploma with 6 additional years of relevant experience).
Certifications such as A+, Net+, Secure+, or HDI Technical Support Professional (required within 6 months of hire).
Proficiency with JAMF Imaging for macOS (preferred but not required).
Familiarity with ITSM tools such as Remedy or ServiceNow.
Strong understanding of Active Directory, MS Office Suite, Google Workspace for Enterprise, SCCM, Bomgar, and VPN technologies.
Experience supporting collaboration tools, including VTC and Zoom.
Robust organizational and documentation skills for managing processes effectively.
Knowledge of smart cards/PIV cards and thin-client configurations.
Reliable transportation to travel to various field sites.
Requirements:
Minimum 7 years of deskside support experience in diverse, fast-paced environments.
Advanced troubleshooting, diagnostic, and end-user support skills for hardware and software issues, including Windows 11 and macOS.
Hands-on experience with lifecycle refresh activities (e.g., hardware/software imaging, deployment).
Apple (macOS/iOS) repair and troubleshooting capabilities.
Exceptional customer service skills and professional communication for engaging with VIPs and meeting aggressive deadlines.
Ability to act as an escalation point for junior and mid-level engineers and work independently to resolve complex technical challenges.
Experience providing remote support using tools like Bomgar.
U.S. citizen or green card holder with a minimum of 3 years of U.S. residency. Must have the ability to obtain a Public Trust clearance.
REQNUMBER: 2610872
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability