Job Information
Account Control Technology Education Collections Supervisor in Mason, Ohio
Account Control Technology
Education Collections Supervisor
US-OH-Mason
Job ID: 2026-2853 Type: Full-Time # of Openings: 3 Category: Collections Mason, OH
Overview
Work Location: This is an onsite position at our Mason, OH location.
Address: 5300 Kings Island Dr. Suite 103 Mason, Ohio 45040 United States
Compensation:
: 45,000-55,000 exempt/annual salary
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Why should you consider TSI (part of TSI family of companies)?
- Team-oriented work environment
- Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Supervise a team customer service agents.
Organize, direct, and monitor daily activities of team of customer service agents.
Create and implement strategy to ensure performance objectives are met.
Handle escalated calls.
Monitor and review individual and team performance.
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required.
Monitor and analyze productivity of agents; generate reports based on analysis.
Field questions from team and possibly clients; recommend corrective services to address customer complaints.
Provide coaching and development feedback.
Ensure all client compliance requirements are met.
Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Produce and review Call Management System (CMS) reports.
Maintain contact with client as determined by management.
Monitor email and voice mail to ensure all communications are up to date and accurate.
Ensure all payroll deadlines are met.
Ensure daily and monthly performance results are tracked by agent and team.
Conduct monthly / annual performance reviews with direct reports
Train, motivate, develop and reward customer service agents.
Responds to and works to resolve agent concerns in a timely manner
Prepare reports as needed.
Perform customer service agent duties as needed.
Possess working knowledge of utility industry regulated market credit/collections practices
Coordinates maximum coverage within the assigned group to ensure completion of daily tasks.
Participates in the interviewing and hiring process
Issues corrective action/termination as necessary
Follows all rules set forth in the Company Employee Handbook and leads by example.
Motivates staff and maintains a team atmosphere.
Miscellaneous duties as assigned.