OneMain Financial Jobs

Job Description Summary

The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.

Job Description

Key Responsibilities Include :

• Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region

• Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation

• Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development

• Drives business results and manages customer relationships within area of responsibility

• Owns operational processes (Preventative Maintenance (PM) completion, Overtime management, Non-contract Revenue, Field Engineer Tool utilization)

• Leads and cultivates a culture in line with the GE Leadership Behviours underpinned by integrity

• Develops strong customer relationships and serves as the interface between customer and all GE Healthcare organizations creating “one GE Healthcare” for the customer

• Proactively identifies customer needs and develops and implements customer specific solutions

• Leads service delivery which continuously surpasses customer expectations

• Leverages internal relationships to enhance business performance and customer experiences.

• Promotes a safe working environment and ensures compliance with applicable Environmental, Health & Safety policies and procedures

• Drives change initiatives as required to improve efficiencies and execute on business commitments.

Quality Specific Goals :

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

• Ensure timely dispatch closure.

• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Required Qualifications :

• Bachelor’s degree

• At least 7 years of leadership experience or equivalent experience with leadership and technical support

• Proven experience leading a team, managing customer relationships and/or managing a P&L or comparable business unit.

• Ability to develop and execute multiple priorities and approaches to meet objectives

• Exceptional interpersonal skills

• Willingness to travel

Preferred Qualifications :

• MBA

• Prior field sales or field service experience

• Proven leadership and ability to orchestrate resources and motivate teams

• Strong business acumen

• An inclusive leader that builds a connection to the workforce through personal involvement and trust

• Proven ability to influence and drive change through exceptional written and verbal communication skills

• Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals

• Understanding of customer/marketplace and drivers that influence customer behavior

• Previous direct report management/leadership experience

• Ability to resolve complex issues within functional area and/or area of expertise

• Ability to develop and execute multiple priorities and approaches to meet objectives

• Direct customer relationship experience

• Proven ability to effectively communicate across a distributed workforce

Additional Information

Relocation Assistance Provided: No