Job Information
Crafted Recruiting LLC AR Collections Specialist in Marlborough, Massachusetts
A growing organization is seeking an Accounts Receivable Collections Specialist to manage high-volume collections activity and support the broader AR function. This role is responsible for establishing payment terms, collecting on overdue accounts, resolving discrepancies, and partnering cross-functionally to reduce delinquency. The ideal candidate is detail-oriented, comfortable on the phone, and thrives in a fast-paced environment. Key Responsibilities Conduct high-volume collection calls and written outreach on overdue accounts Establish and enforce customer payment terms in accordance with company standards Resolve billing discrepancies, short payments, disputes, and account adjustments Process customer refunds, credit memos, and small balance write-offs Review and process customer credit applications to assess credit worthiness Monitor assigned accounts and manage customers on hold status Maintain accurate records related to delinquent accounts, credit risk, and bankruptcies Partner with sales and leadership to accelerate collections when needed Prepare and submit collections documentation on approved accounts Provide weekly and monthly reporting to leadership Participate in team review meetings and support AR department initiatives Qualifications High School Diploma or equivalent required Minimum 3 years of high-volume corporate collections experience Working knowledge of billing and collections procedures Accounts Receivable experience strongly preferred Strong communication, customer service, and problem-solving skills Comfortable handling high call volume and meeting deadlines Basic computer proficiency and strong attention to detail Ability to work independently in a fast-paced environment Must be able to work in a drug-free workplace