Job Information
Bumblebee IT Services Onsite IT Support Technician in Marks, Mississippi
Onsite IT Support Technician
Clarksdale / Marks, MS
$21--$25/hour
Bumblebee IT Services is seeking a dependable Onsite IT Support Technician to provide hands-on technical support for local healthcare clinics and hospital operations.
If you enjoy being the go-to IT professional onsite and working directly with users to solve real problems --- this role is for you.
What You'll Do:
• Provide onsite support for Windows 11 (Intune-managed) devices
• Manage support tickets via Atera (phone & email)
• Troubleshoot printers, phones & basic network issues
• Install software & perform updates
• Set up new users and devices
• Serve as the primary onsite IT contact
• Escalate advanced issues to centralized IT
What We're Looking For:
• 1--3 years IT support experience (Helpdesk/Desktop)
• Strong Windows 10/11 troubleshooting skills
• Knowledge of Microsoft 365 & Active Directory / Entra ID
• Strong communication & customer service skills
• Ability to manage multiple tickets effectively
Preferred:
• Microsoft Intune or MDM experience
• Atera or RMM platform experience
• Healthcare IT support experience
• CompTIA A+
Requirements:
• Must live in Clarksdale / Marks, MS area
• Reliable transportation
• Ability to travel between nearby facilities