Job Information
Honeywell Lead Advanced Field Service Technician - Security in Markham, Ontario
The future is what you make it.
We have an immediate opening for a Lead Advanced Field Service Technician – Security at our Markham office, reporting directly to the Service Manager. You will be responsible for leading successful on-site installation, servicing and repair process of access control and CCTV applications, responding to and resolving service calls, providing technical support, and solving problems for Honeywell customers located across the Greater Toronto Area.
Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance may be assigned as well. You will follow detailed work instructions and amend any outdated or incorrect instructions with the help of Engineering teams. These customers will have various products installed that fall into life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.
Be the face of Honeywell to the customer and interact directly with end-users, peers, and competitors. Share knowledge of Honeywell solutions to improve efficiencies and team ability. Become a technical specialist for sophisticated Honeywell solutions/product offerings.
This is your chance to join an outstanding organization in which you will receive competitive pay and benefits. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.
Key Responsibilities:
Attend to access control and CCTV customer's service requests
Resolve customer challenges quickly and efficiently
Conduct reactive maintenance, preventative maintenance, installation, or repair work orders
Analyze system logs and perform routine audits to improve system performance and efficiency
Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations.
Perform system backups and install appropriate updates and patches
Provide software and hardware design, development and implementation support
Update customer drawings/documentation with any configuration or model changes
Project management of and/or participation in delivery of small service or install jobs, including but not limited to, engineering, drawings, programming, documentation, installation, management of sub-contractors, start-up, testing, and customer acceptance.
Build and maintain accurate records, reports, system configuration documentation and action lists
Lead and document reoccurring meetings both with customer and internal
Formal reporting and site documentation
Respond to and resolve complex emergency service calls as required in accordance with customer contract deliverables. Complex service calls include those on integrated and multi-vendor systems.
Ability to cover on-call rotation for sites (after hours, weekends, stat holidays)
YOU MUST HAVE
Post-Secondary education in related field
Minimum of 5 years of field experience in access control and CCTV
Training/Certification on Honeywell software programming tools
Training/Certification on networking protocols and products
Valid G driver’s License
WE VALUE
Previous experience working with Honeywell products (Pro-Watch, Lenel, Temaline)
CFA and/or electrical/Electronic diploma
Experience with fault finding/repairs of electronic equipment or maintenance of IT systems including hardware and software (server management, network configuration/troubleshooting
A solid grasp of network communications technology
Previous customer service experience
Ability to read and interpret electrical drawings and diagrams
Bilingual in French and English
The annual base salary range for this position is $85,000 to $97,000 in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.