Job Information
Ricoh Americas Corporation Shipping and Receiving Lead in Maple Grove, Minnesota
Position Profile
The Shipping and Receiving Lead oversees daily dock operations, ensuring accurate and timely handling of all inbound and outbound materials. This role provides high‑quality customer support for shipping, receiving, and office services while maintaining compliance with safety and regulatory standards. The Lead coordinates workflow across multiple service areas, manages coverage, and acts as a primary point of contact for internal customers.
Job Duties & Responsibilities Operational Leadership
Exercise sound judgment in redirecting coverage, coordinating tasks, resolving issues, and escalating operational challenges to management when needed.
Ensure safe operation of dock equipment, including pallet jacks and handling of heavy items.
Safety & Compliance
Maintain a valid Dangerous Goods / CFR‑49 certification or complete required training upon hire.
Complete BSC hazardous‑material shipping training and maintain compliance with CFR‑49 regulations.
Manage and process flammable or corrosive items delivered in standard packaging, ensuring proper handling and regulatory adherence.
Ensure all hazardous‑material shipments meet federal, state, and carrier guidelines.
Customer Support & Mail Services
Respond to customer inquiries and provide guidance on packaging, labeling, documentation, and shipment preparation.
Assist with package lookups and shipment status updates.
Deliver incoming packages to campus mailstops daily.
Pick up outgoing mail and packages ahead of courier cutoff times.
Execute routing of interoffice and campus materials.
Inbound & Outbound Processing
Receive and process inbound accountable packages using SCLogic .
Track and report inbound volumes quarterly.
Sort, label, and prepare outbound shipments for carrier pickup.
Manage international shipments via FedEx, DHL, and Kuehne, Nagel using ShipIt .
Prepare commercial invoices, declarations, and waybills for international exports.
Provide customer support for international shipment requirements and documentation.
Equipment & Supplies
Participate in PIT training provided by BSC.
Monitor and restock two DMVI vending machines , ensuring inventory accuracy.
Reorder supplies through BSC Staples as needed.
Perform weekly key‑operator maintenance on multifunction devices.
Qualifications (Education, Experience & Certifications)
Experience in shipping, receiving, warehousing, or logistics.
Knowledge of domestic and international shipping practices.
Ability to safely lift and maneuver heavy packages.
Strong customer service and problem‑solving skills.
Ability to multitask in a fast‑paced environment with high accuracy.
HazMat CFR‑49 certification required (or ability to obtain upon hire).
Knowledge, Skills & Abilities
Clear verbal and written communication skills.
Ability to work effectively in a fast‑paced environment.
Strong customer service orientation.
Solid organizational skills and attention to detail.
Versatility and dexterity, including ability to operate hand tools.
Ability to follow instructions accurately.
Ability to work independently or as part of a team.
Working Conditions & Physical Demands
Ability to lift, move, and maneuver packages up to 50 lbs independently (team lift required for heavier items).
Frequent standing, walking, bending, kneeling, pushing, and pulling.
Regular operation of material‑handling equipment (pallet jacks, carts, PIT).
Repetitive motions including scanning, loading/unloading, and sorting packages.
Work performed on loading docks with exposure to varying temperatures (heat/cold).
Disclaimer
The statements above describe the general nature and level of work assigned to this role. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.