OneMain Financial Jobs

Function Lead, Fulfillment Center *** Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in class experience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.*** Job Responsibilities: - Resolves and/or provides technical advice on complex or critical issues that have been escalated fromSenior level roles. - Serves as a resource for all representatives. - Seeks guidance from Group Supervisor forthe most complex and critical issues, questions, or problems. - Supervises daily activates of all team members for scheduled shift and provides feedback and coachingof team members according to quality standards. - Reports any necessary issues or concerns to GroupSupervisor. - Plans, prioritizes, organizes, and completes work to meet established objectives. - Monitors trends and notifies Group Supervisor of recurring or high priority issues. - Maintains records of customer and/or client interactions, records details, complaints, comments, andaction taken. - Responds to escalated inquiries or to notify them of investigation results and plannedadjustments. - Continues to look for ways to improve current processes with enhancements and ideas. - Monitors team member performance by observing employee demeanor, technical accuracy, andconformity to company policies. - Improves performance of the department by building team morale,motivating team members, and using constructive coaching. - Identifies areas where additional development is needed and makes recommendations on how toachieve necessary results. - Responsible for ensuring compliance with federal, state, and local laws, as well as company and facilitypolicies and procedures. - Maintains standards of performance in accordance with policies andprocedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, requiredproductivity levels, timeliness expectations, etc.). Basic Qualifications: - High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment. - Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license. - Experience in identifying operational issues and recommending and implementing improvements to resolve problems. - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. - Must be fluent in reading, writing, and speaking English (except in Puerto Rico). - Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online). Preferred Qualifications: - Bi-lingual in English and Spanish. - Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified. - Process improvement, Lean or Six Sigma experience in a logistics setting. - Experience in a facility that utilizes pharmacy dispensing technology - Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates. - Experience building and maintaining relationships within a team. *** We will consider employment of qualified applicants with arrest and conviction records.*** Salary Range: \$23.5 - \$31.35 / Hourly