Job Information
COVENANT MANAGEMENT Authorization and Referral Coordinator I - North in MANOR, Texas
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Authorization and Referral Coordinator I
Job Category
:
Office and Clerical
Requisition Number
:
AUTHO009147
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Posting Details
- - Posted: February 20, 2026
Full-Time
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Job Details
Description
ABOUT AUSTIN REGIONAL CLINIC:
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visithttps://www.austinregionalclinic.com/careers/.
PURPOSE
Under supervision of the Centralized Authorization and Referrals Supervisor, supports patient care in an inbound high volume call center environment seeking to provide a positive experience for each call. Answers incoming phone calls related to authorization and referrals and assists in the coordination of care for patients that are referred to a specialist and/or other services. Acts as a resource for patients and staff with authorization and/or referral related questions/problems requiring resolution. Carries out all duties while maintaining compliance, confidentiality, and promoting the mission and philosophy of the organization.
ESSENTIAL FUNCTIONS
Answers incoming phone calls related to authorizations and referrals, adhering to schedule with assigned breaks and lunches.
Maintains basic understanding of insurance authorization and/or referral requirements.
Understands and communicates important authorization and/or referral information to patient and/or specialist in a timely manner.
Responsible for coordinating medical record information for transmission to specialists office. Responsible for creating authorization and referral requests as needed.
Coordinates with Primary Care Offices and Specialty offices as needed.
Works efficiently with all departments to promote teamwork within the organization.
Attends Authorization and Referral Meeting regularly.
Informs management of any issues causing a delay in process.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
OTHER DUTIES AND RESPONSIBILITIES
Involvement in organizational development through meeting attendance and committee involvement.
Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines.
Performs other duties as assig
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