Job Information
RELX INC Supervisor I, Operations Management in Manila, Philippines
Responsibilities:
Typically supervises 10-15 employees
Manage and assign work daily for staff. Monitor accuracy of work. Mentor/provide assistance to team.
Participate in annual review process.
Ensure all work is completed according to established policies, procedures, and standards.
Assist staff in adhering to work schedules and projects proceed according to plans/specifications.
Ensure accurate and timely calculation of sales commissions each cycle.
Approve calculations, adjustments, and exception handling.
Oversee the commission calendar and deliverables.
Auditing: Reviewing financial records and commission data to identify inaccuracies
Ensure all processes have been adequately validated.
Foster a culture of accuracy, accountability, and continuous improvement.
Communicate policy changes, plan interpretations, and payouts clearly to stakeholders.
Partner cross‑functionally to resolve data or process issues.
Ensure data feeds (CRM, WD) are clean, complete, and reconciled.
Work with system admins to troubleshoot configuration or workflow issues.
Drive automation or system enhancements to simplify commission processes.
Review and validate monthly payout reports.
Ensure the Xactly Incent commission platform is kept up to date with latest developments in plan design, leavers, joiners, promotions and other changes affecting pay.
Identify opportunities to streamline workflows and reduce manual effort.
Implement best practices, SLAs, and standard operating procedures.
Identify opportunities to streamline workflows and reduce manual effort.
Create job aids, FAQs, and communication material for new plan launches.
Support onboarding of new analysts or new sales hires.
Support modelling or “what‑if” analysis for new plan designs.
Train sales teams and internal partners on compensation plans and tools.
Participate in business related meetings and follow up on discussion items related to area of responsibility.
Resolve day-to-day issues with support of Manager.
Represent department on cross-functional project teams.
Manage customer relationships; internal and external.
Prepare reports as requested.
Complete other duties as assigned.
Qualifications:
Bachelor's Degree holder
Min. 5 yrs. Experience w/ min 2 yrs supervisory or team lead role
Excellent written and verbal communication skills
Excellent organizational and documentation skills w/ attention to detail and accuracy
Ability to work independently
Demonstrated proficiency with PC software, inc. MS Office
Demonstrated ability to work and meet deadlines in fast-paced and challenging environment.
Ability to maintain positive relationships w/ diverse customers and provide high-quality/responsive CS.
Ability to adapt to new environments, adjust to situations or demands, and function effectively w/ a min of loss of productivity
Ability to adapt to various communication methods, inc. telephone, in-person, email, video conferring, etc., and do so effectively.
Ability to work in a team environment
Ability to work with min. supervision
Excellent judgment and discretion
Energetic, positive thinking and self-motivated
Excellent training skills
Excellent presentation skills
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.