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Job Summary:

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone

• Proactively seek out information about each show to be able to provide accurate information to customers

• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice

• Ensure all communication, written or verbal is clear, concise, polite and informative

• Provide ad-hoc support to show teams

• Take ownership of queries from start to finish

• Ensure tasks and workload are completed to agreed SLA

Qualifications:

• Bachelor’s degree holder

• At least 1 year customer service in contact center environment

• Basic skills in using and navigating Salesforce/Helpr/Outlook

• Basic skills in using and navigating through different show websites

• Basic skills in using and navigating through different registration tools and ticketing systems

• Basic skills in using Microsoft Office applications

• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)

• Exhibits core comptencies based on Customer Support function

• Keen attention to details

• Strong verbal and written communication skills

• Experience in back-office support for emails and chat

• Call Taking experience

• Project Coordination

• Stakeholder Management

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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