Job Information
RELX INC Client Technical Trainer I in Manila, Philippines
This position is responsible for designing, delivering, and evaluating training programs that build the knowledge, skills, and professional capabilities of employees across the organization. The Training Consultant ensures that learners are fully equipped to perform effectively in their roles by providing engaging, well‑structured, and relevant learning experiences.
The role serves as a dedicated learning partner to various business units, assessing training needs, developing tailored learning solutions, and facilitating both virtual and in‑person sessions. The Training Consultant acts as a subject‑matter resource on learning methodologies, training best practices, instructional design, and adult learning principles.This position also plays a key role in supporting internal mobility and capability‑building initiatives by preparing employees for role transitions, upskilling opportunities, and continuous learning pathways. The consultant fosters collaboration across teams to ensure smooth implementation of learning programs and drive a culture of development across the organization.This position will initially be assigned as a key member of our Sales Capability Team and help drive learning programs in Sales.
The function is accountable in managing the following areas:
Design, Delivery, & Facilitation
Designs, delivers, and facilitates training programs that build core competencies, professional skills, and job‑specific capabilities for various employee groups.
Facilitates organization‑wide learning sessions, including leadership development modules, core and foundational skills training, functional and technical programs, and proactive hiring classes.
Ensures training materials and delivery methods reflect best practices in adult learning, instructional design, technology‑enabled learning, and learner engagement.
Needs Assessment & Content Development
Conducts needs assessments, collaborates with managers, and identifies learning gaps to develop relevant and impactful training content.
Collaborates with Capability COE, SMEs, and business units to design, customize, or enhance course materials as needed.
Contributes fresh ideas and innovative approaches to improve training engagement, delivery effectiveness, and learner experience.
Training Program Management
Leads end‑to‑end project management for training programs, including scoping, development, scheduling, deployment, evaluation, and continuous improvement.
Maintains training documentation, reports, and evaluation data to monitor program effectiveness and recommend enhancements.
Evaluates training effectiveness through surveys, assessments, and manager feedback.
Learning Tools, Guidance & Support
Serves as the point‑of‑contact for training‑related inquiries, providing guidance on learning content, tools, methodologies, and learning resources.
Supports adoption and effective use of learning tools and platforms by providing coaching, troubleshooting, and follow‑through support.
Qualifications:
Bachelor’s degree holder
Knowledge of CRM
Working knowledge of digital training authoring tools and platforms used to create interactive learning content.
Excellent PC and software skills
3-5 years’ experience preferably in sales, CRM and training or related fields
Deep expert knowledge and understanding of sales skills, strategies and tactics
Deep understanding of virtual classroom techniques along with exceptional presentation skills that engage and challenge learners to drive revenue and market share.
Excellent communication, presentation and project management skills
Ability to work and collaborate cooperatively within a team and across the organization matrix to achieve group and organizational goals.
Ability to lead and manage multiple training projects consisting of conflicting priorities and working with individuals from different levels and segments of the organization.
Good understanding or knowledge of B2B sales operations
Proven problem-solving skills with the ability to function within ambiguity and bring clarity to complex situations
Leads and participates in multiple cross-functional projects simultaneously with flexibility and great attention to detail
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.