Job Information
Amentum BOSC Housing Supervisor in Manila, Philippines
Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking a Housing Supervisor to support unique US Navy program based on the island of Diego Garcia.
DUTIES:
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
Interact with the Contract Manager and customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures using good customer service skills.
Provide keys and check-in/check-out documents to tenants.
Assist tenants with lockouts and other minor service issues.
Maintain records related to occupancy, supply, and office activity.
Be aware of occupancy status in the managed units.
Become knowledgeable of reservation system, ensuring bookings are entered correctly.
Handle furniture, linen, or any other movement, and request replacements as needed.
Answer trouble/service calls for building maintenance and follow up on service orders with respective departments.
Handle keys and ensure compliance with key control procedures.
Adhere to all Department of State (DOS) and Amentum policies and regulations and Standard Operating Procedures (SOP), must be knowledgeable of all relevant safety standards related to area of responsibility.
Perform additional duties and projects as assigned.
REQUIRED:
Minimum Acceptable Experience Level: Three (3) years’ related leadership experience in customer service and housing or property management experience in an overseas environment.
Knowledge, Skills, and Abilities:
Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
Excellent organizational and time management skills.
Expert computer skills, specifically in Microsoft Word and Excel.
Ability to work effectively with multi-national staff and demanding customers.
Capable of lifting up to 50 lbs.
Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.
Experience providing excellent customer services.
Cross-cultural sensitivity with an international perspective.
Ability to become an active and functioning member of a team.
Must have the ability to be innovative and be an agent for change.
Expert communication skills to facilitate and disseminate information.
Education: A high school diploma or GED.
Previous work experience in an austere OCONUS environment with a multi-national workforce.
Excellent organizational, time management and customer service skills.
Ability to successfully pass contract medical requirements and maintain requirements for duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.
Valid country driver's license and passport.
Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
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DESIRED:
- Previous out of home country experience is highly desirable and previous work experience in harsh environmental conditions is a plus.
OTHER RESPONSIBILITIES
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job