Job Information
MUFG Director, Operations Group Head in Manila Branch, Philippines
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
MUFG, a globally respected financial institution, is seeking a Director of Operations Group to lead and inspire their Manila-based team. This pivotal role offers you the opportunity to shape operational excellence across multiple departments, ensuring that all processes align with both local regulations and MUFG’s renowned global standards. As the Operations Group Head, you will be at the forefront of driving accuracy, efficiency, and compliance in transaction processing while nurturing a culture of collaboration and continuous improvement. If you are passionate about fostering supportive teams, sharing knowledge, and making a tangible impact on regional operations, this is your chance to join an organisation that values your expertise and commitment.
Take on a highly visible leadership position within MUFG, where your guidance will directly influence operational standards and regulatory compliance across multiple departments
Enjoy a collaborative environment that supports professional growth through training opportunities, flexible working arrangements, and generous pension contributions.
What you'll do:
As Director of Operations Group at MUFG, you will be entrusted with overseeing all aspects of operational delivery within the Manila office. Your day-to-day responsibilities will involve guiding department heads to maintain exceptional standards in transaction processing while ensuring strict compliance with both local laws and MUFG’s comprehensive policies. Success in this role requires you to nurture talent through ongoing coaching and mentoring while championing initiatives that enhance efficiency and reduce risk. By building strong relationships with front office teams and other stakeholders, you will ensure that new products are launched smoothly and that operational risks are proactively managed. Your ability to communicate clearly, adapt to evolving requirements, and foster an inclusive team culture will be essential as you help steer MUFG towards its vision of unified global operations.
Oversee the entire Operations Group in Manila, ensuring all transactional processes are executed with precision and in full compliance with both local regulations and MUFG’s internal policies.
Monitor departmental performance closely to guarantee adherence to established procedures while identifying areas for process enhancement and risk mitigation.
Support the implementation of regional and global initiatives by aligning local operations with MUFG’s One Global Operations strategy
Collaborate with front office teams to provide robust operational management support during new product design phases and risk management activities.
Foster a nurturing environment where coaching, mentoring, and people development are prioritised to build high-performing teams.
Ensure effective communication channels are maintained between local operations and regional/global stakeholders to facilitate seamless information flow.
Lead change management efforts related to operational transformation projects, ensuring staff engagement and smooth transitions.
Uphold MUFG’s reputation for integrity by maintaining rigorous internal controls and responding promptly to regulatory changes or audit findings.
What you bring:
To excel as Director of Operations Group at MUFG, your career history should reflect significant exposure to banking operations management within major financial institutions. You bring not only technical expertise but also a genuine passion for developing others through supportive leadership. Your interpersonal skills make it easy for you to build trust-based relationships with colleagues from diverse backgrounds while navigating complex regulatory environments. With over a decade spent managing teams in operations or internal control settings, you have honed your ability to guide others through change while upholding rigorous standards of compliance. Your familiarity with both local regulations and international best practices ensures that you can bridge gaps between Manila operations and wider APAC objectives. Above all, your commitment to nurturing talent—through coaching, mentoring, and open communication—will empower those around you to achieve shared goals.
A bachelor’s degree is required along with extensive experience in banking operations management within reputable financial institutions.
Your excellent communication skills enable you to connect effectively with colleagues at all levels, fostering understanding and cooperation across departments.
You possess thorough knowledge of MUFG’s standard operating procedures as well as sound awareness of local banking laws and regulations relevant to the Philippines market.
Your background includes at least ten years in managerial roles within banking—preferably focused on operations or internal control functions—demonstrating your dependability in leading large teams.
You have proven people management abilities supported by strong coaching, mentoring, and supportive leadership skills that encourage team growth.
Your organisational skills allow you to manage complex projects efficiently while maintaining attention to detail under pressure.
Experience supporting regional or global initiatives is highly valued; your ability to share best practices across borders sets you apart.
You demonstrate flexibility when adapting processes for regulatory changes or strategic shifts within the organisation.
What sets this company apart:
MUFG stands out as one of the world’s most trusted financial groups—a company deeply committed to responsible banking practices that benefit clients, employees, and communities alike. Joining MUFG means becoming part of an inclusive network where every voice is valued and personal development is actively encouraged through structured training programmes. The organisation prides itself on offering flexible working opportunities designed to support work-life balance alongside generous pension contributions that secure your future. At MUFG, you’ll find knowledgeable colleagues who are eager to share insights in a collaborative environment where teamwork drives success. The bank’s dedication to ethical conduct ensures that your work has real impact—not just on business outcomes but also on society at large—making this an ideal place for professionals who want their careers to matter
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute