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This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13503847

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rIT Support Specialist II

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rKansas State University

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r*About This Role*

The College of Agriculture seeks an IT Support Specialist II to provide advanced technical support and infrastructure management for users within the College across general IT, research computing, laboratory, classroom, and audio/visual technologies. This role involves complex troubleshooting and resolution of hardware, software, operating system, network, and IT application issues for faculty, staff, researchers, and students. The incumbent supports research data management and provides technical leadership for IT initiatives. This position requires independent decision-making, the ability to mentor junior staff, and expertise in supporting specialized research computing environments. The incumbent may be tasked with delivering IT training. This is an on-site position with required travel to research facilities.

Duties/Responsibilities:

• Provide advanced telephone, in-person, email, remote, and chat support for successful use of technology in research and academic environments
• Troubleshoot and resolve complex technical problems for end-users including hardware, software, network, and security issues in a timely manner
• Administer and support macOS and Windows operating systems in physical and virtual environments
• Manage Microsoft Intune Endpoint Management solution for Windows and macOS devices, including enrollment, configuration profiles, and app deployment
• Support research-specific software applications and scientific data workflows
• Assist in management and maintenance of server and storage systems
• Troubleshoot issues with routers, switches, firewalls, and wireless systems
• Implement and maintain cybersecurity best practices and IT security protocols
• Develop, implement, and maintain secure data storage solutions tailored to research project requirements
• Establish and monitor backup protocols to ensure data integrity and prevent loss
• Manage data storage, access permissions, and data transfer processes
• Collaborate with information security teams to ensure compliance with institutional, regulatory, and funding agency standards
• Conduct assessments of data management systems to identify and resolve vulnerabilities
• Install, configure, maintain, and troubleshoot computer hardware, software applications, audio/visual equipment, printers, specialized laboratory and research equipment, and operating systems
• Design, deploy, and upgrade classroom, laboratory, conference room, and research computing technology
• Perform system monitoring, log review, and proactive maintenance tasks
• Coordinate updates and patches to minimize impact on users
• Manage inventory and distribution of computing hardware and licensed software
• Comply with state, university, and departmental policies regarding the installation and use of technology
• Consult with faculty, staff, researchers, and colleagues to assess computational and research technology needs and provide appropriate guidance
• Develop and maintain comprehensive technical documentation including procedures, troubleshooting guides, system configurations, and training materials
• Provide training programs and guidance to users on effective use of IT resources, security protocols, and best practices in data management
• Create documentation for support issues, resolutions, and procedures in the help desk system
• Translate complex technical requirements into practical, accessible solutions for non-technical users
• Recommend and implement improvements to exist ng procedures and infrastructure

*About Us*

We\'re proud to be recognized as one of the nation\'s top agriculture schools. The mission of the College of Agriculture is to advance agriculture, protect natural resources, increase economic activity, and improve the lives and livelihoods of all Kansas through education, research, and outreach. Visit our website to learn more, https://www.ag.k-state.edu/.

*Worksite Description*

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

*What You\'ll Need to Succeed*

Minimum Qualifications:

• Requires a high school diploma (or equivalent) and two years of relevant experience. Requirements may be met through a combination of education and experience.

Preferred Qualifications:

Bachelor\'s degree in Computer Science, Information Technology, or related field

Three(3) or more years of experience in technical support role with increasing responsibility

Experience with academic or research computing environments

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