Job Information
The Clorox Company Global Business Services - Order to Cash (OTC) Governance Lead in Mandaluyong City, Philippines
Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace (https://www.linkedin.com/feed/hashtag/?keywords=cloroxistheplace&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7079847624048001024)
Your role at Clorox:
The OTC Lead – Governance serves as the first point of contact and escalation for Order to Cash (OTC) issues across all Accounts Receivable (AR) functional areas, including Billing, Cash Application, Collections, Deductions, and Credit.
This role is part of the OTC Governance team and is based in Manila, providing local, real-time leadership coverage and rapid issue resolution for offshore and hybrid delivery teams.
The ideal candidate brings strong end-to-end OTC knowledge, deep expertise in OTC subjects, and the ability to quickly assess issues, drive root-cause analysis, and coordinate resolution across functions and partners.
In this role, you will:
OTC Governance & Escalation Management
Act as the first escalation point for operational issues across all AR sub‑processes (Billing, Cash Application, Collections, Deductions, Credit).
Triage issues, assess financial and customer impact, and determine the appropriate resolution path.
Ensure escalations are resolved within defined SLAs and governance standards, escalating further only when required.
Maintain visibility to recurring issues, systemic gaps, and operational risks, and surface insights to OTC leadership. Deductions Expertise & Oversight
Provide subject‑matter expertise on OTC&C functions
Support complex or high-risk deduction cases and guide analysts and managers on resolution strategies.
Partner closely with Deductions leads to identify root causes, control gaps, and prevention opportunities.
Inform governance discussions with data-driven insights on deduction trends, aging, and financial exposure.
Cross-Functional Coordination
Serve as the single coordination point between AR functions to resolve cross-process issues.
Partner with upstream and downstream teams (Customer Operations, Sales, Logistics, Trade, IT) as needed to remove blockers.
Translate business and governance expectations into clear operational direction for delivery teams.
Offshore Enablement & Governance Presence
Provide on-site governance coverage in Manila, enabling faster decision-making and issue resolution.
Act as a bridge between global OTC leadership and offshore delivery teams.
Reinforce standard work, escalation protocols, and governance discipline across teams.
Continuous Improvement & Risk Management
Identify recurring issues and systemic breakdowns impacting cash, customer experience, or compliance.
Contribute to process improvement initiatives and governance enhancements.
Support documentation of standard operating procedures and escalation playbooks.
What we look for:
5+ years of experience in Order to Cash / Accounts Receivable.
Strong hands-on experience in deductions management (required).
Working knowledge of Billing, Cash Application, and Collections processes.
Experience operating in a governance, escalation, or oversight role.
Ability to operate independently, make sound judgment calls, and influence without direct authority.
Strong analytical, problem-solving, and communication skills.
Experience working with offshore or managed service delivery models.
Proficiency in ERP systems (SAP preferred) and reporting tools.
Preferred Qualifications
Consumer packaged goods (CPG) or high-volume transactional environment experience.
Prior experience supporting global or multi-region OTC operations.
Exposure to OTC transformation or stabilization initiatives.
Strong stakeholder management skills across multiple functions and levels.
Role Characteristics
Individual contributor (no direct people management).
Governance and escalation‑focused (not transactional processing).
High visibility and high-impact role.
Based in Manila as the primary OTC governance contact for offshore operations.
LI_HYBRID
Workplace type:
Hyribd
Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more (https://www.thecloroxcompany.com/responsibility/thriving-communities/empowering-our-employees-to-thrive/) .
Benefits we offer to help you be well and thrive:
Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
Who we are.
We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.
This is the place where doing the right thing matters.
Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.
Our commitment to diversity, inclusion, and equal employment opportunity.
We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (https://www.thecloroxcompany.com/company/idea/) .
The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more to Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at people@clorox.com . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.
The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.