Job Information
AmeriHealth Caritas Executive Assistant II in Manchester, New Hampshire
Role Overview: The Executive Assistant II provides high-level, specialized executive support to the Market President and Chief Medical Officer of the AmeriHealth Caritas New Hampshire health plan, playing a critical role in enabling executive effectiveness, operational execution, and governance within a complex, highly regulated Medicaid and Medicare environment. Serving as a trusted partner to leadership, this role supports strategic initiatives, cross-functional coordination, board-level and executive communications, and complex stakeholder engagement across a matrixed organization, while exercising sound independent judgment and maintaining strict confidentiality. The position operates with a high degree of discretion and professionalism and helps ensure that leaders are well-supported, informed, and positioned to advance organizational priorities.
Work Arrangement:
- Hybrid – The associate is expected to be in the Manchester, New Hampshire office a minimum of three (3) days per week, with additional in-office presence as needed to effectively support the leadership.
Responsibilities:
Executive & Strategic Partnership
Provide advanced, specialized support to the Market President and Chief Medical Officer, including research, analysis, writing, and coordination of complex information.
Maintain an in-depth understanding of executive priorities, organizational strategy, and healthcare operational context in order to anticipate needs and proactively resolve issues.
Act as a trusted partner to executive leadership by exercising sound judgment and independently managing matters on behalf of leadership, as appropriate.
Serve as primary liaison for the Market President, screening communications and ensuring leadership is informed of matters requiring attention.
Communication, Writing & Executive Documentation
Draft, review, and edit executive-level communications, presentations, reports, briefing materials, and correspondence for internal and external audiences.
Translate complex clinical, operational, regulatory, and organizational information into clear, concise, executive-ready formats.
Prepare meeting agendas, executive summaries, organizational charts, reports, minutes, and other leadership documentation with a high level of accuracy and professionalism.
Governance, C-Suite & VIP Support
Support executive leadership, board-level meetings, and governance forums through coordination of materials, meeting logistics, minutes, and action tracking.
Interface professionally with C-Suite members, physician leadership, senior executives, regulators, and external partners, exercising discretion and diplomacy.
Manage highly sensitive executive and governance documentation in accordance with organizational, regulatory, and confidentiality requirements.
Support in-person and virtual meetings, including conference space, catering, confidential materials management, and distribution of meeting outcomes.
Project & Cross-Functional Initiative Support
Support executive-sponsored and organization-wide initiatives by tracking deliverables, timelines, dependencies, and follow-up actions.
Coordinate cross-functional efforts across clinical, operational, and corporate teams within a matrixed organization.
Maintain action logs, decision records, and status updates; proactively identify and escalate risks or issues to executive leadership.
Provide administrative and coordination support to the Market President’s vertical, including Directors, for enterprise initiatives.
Administrative & Operational Excellence
Manage complex executive calendars, travel arrangements, expense reporting, and associated logistics.
Independently prioritize appointments and coordinate internal and external meetings to align with executive priorities.
Ensure seamless executive coverage through close collaboration with other executive assistants and administrative staff.
Continuously review administrative and operating practices and recommend improvements to enhance executive effectiveness and efficiency.
Professional Standards & Presence
Deliver exceptional customer service and communicate clearly and professionally with all levels of the organization.
Maintain the highest standards of professionalism, integrity, discretion, and confidentiality in all interactions.
Demonstrate executive presence and sound judgment in representing leadership internally and externally.
Education & Experience:
Bachelor’s degree or equivalent combination of education and relevant work experience.
5 years of experience providing executive‑level administrative support to leadership.
Prior experience developing presentations for executive‑level audiences.
Experience using Microsoft Visio to document workflows.
Demonstrated experience using SharePoint for document management.
Proven ability to identify issues, analyze information, and recommend effective solutions.
Strong ability to plan, organize, and manage multiple priorities independently.
Skills & Abilities:
Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Visio, Teams, and Adobe.
Exceptional written and verbal communication skills.
Strong organizational skills with keen attention to detail.
Ability to manage complex calendars and competing priorities in a fast‑paced environment.
Excellent interpersonal, collaboration, and customer service skills.
High level of professionalism with the ability to interact effectively with all levels of leadership.
Demonstrated ability to handle sensitive and confidential information with discretion and integrity.
Preferred Qualifications:
Experience supporting executives within healthcare, managed care, insurance, or payer organizations.
Working knowledge of Medicare and Medicaid programs, including familiarity with regulatory, compliance, and payer-provider dynamics.
Experience supporting Board of Directors, executive committees, or physician leadership (e.g., CMOs, Medical Directors).
Prior experience working with executives and external stakeholders requiring diplomacy, discretion, and executive presence.
As a company, we support internal diversity through:
Recruiting. We are an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, gender, religion, sexual orientation, or disability. Our inclusive, equitable approach to recruiting and hiring reinforces our commitment to DEI.